Anonymous User
March 13, 2024
As a hotel, it is understandable that you care about your own ratings, but you must also allow guests to truly express their stay experience. Even if you want to maintain your after-sales experience, you must be compliant and legal. Logically speaking, you cannot contact the guest unilaterally after leaving the hotel. Even if you want to contact the guest, you must contact the person who booked the room or the number registered on the day. Rather than being unconventional and disrespectful to customers, they obtain other people's phone numbers by entering identity information in a first-come-first-served way, and directly add the other person's WeChat account without any scruples. Isn’t it a little too ugly to eat in order to get good reviews? If you have negative reviews, you should look for the reasons yourself instead of going to the guests to verify. You even shamelessly ask me to cooperate with you to help place another order and cover the negative reviews? Am I your shareholder? Do I enjoy the benefits of your hotel? Why should I cooperate with you? If you want to cooperate, you also need to find cooperation with the person who gave you bad reviews. You guys are so funny and your mother is so funny...
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