I basically don't leave comments, but this hotel really left me speechless. I read the reviews and they were mostly good, so I went there with high expectations. When I checked in, the front desk lady asked for my WeChat, good reviews, and phone number. I hadn't even checked in or experienced it yet. The next morning, I received a text message asking me to register as a hotel member. The front desk didn't tell me about the membership. The experience was really bad. For a five-star hotel, the service of this hotel is completely substandard. There is an obvious lack of training and service awareness. Now the hardware of five-star hotels is similar. It mainly depends on the service and experience. Service should be provided, not returned. Anyway, I will not stay here again.
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