Snow Town Snow Mountain Snow Hotel

We had a very hard time here. Location was almost at the end of snow town, which requires one to walk with luggage in the bitter cold for 15 minutes or more. Even though the room was nice, the sound proofing is very poor and the staff is drinking tea and smoking in the lobby and all the cigarette smoke and smell gets in the room. We barely slept due to the intense cigarette smoke throughout the whole night. Also, the toilet leaked when flushed and we let the staff know. They went to the room to "fix" but nothing was fixed and water leakage was left as it was. Included breakfast was very poor... for this price only some bland steamed buns and boiled eggs were provided. The coffee machine was nlt working, and the staff was told but they never were the least interested in fixing it, staff just sat smoking and drinking tea. We asked for cups and not even cuos were made available. Absolutely disastrous experience due to terrible staff.

The room was overall superb, sadly I had to rate the cleanliness low due to the bad and smelly ventilation in the toilet and bathroom, even if I turn on the exhaust it’s really smelly (even before using). Overall loved it with the more secluded area and have my own view of the snowy forest. Staff was definitely friendly, breakfast was alright, beware of bringing overly heavy luggage as there’s no lift, however staff would actually help carry luggage up.