NYX Hotel Hamburg by Leonardo Hotels Reviews

NYX, that was probably nothing. I booked a room there because my company is around the corner. That way I could commute on foot after the Christmas party. For a weekday night's stay of over 200 euros a night, everything has to be perfect. The reception is very casual, which is probably intended to underline the style of the hotel. Everything in the room is clean and, as it's basically a new building, very appealing. When you lie in bed, however, you're surprised by the plastic crackling of the mattress. They are box spring beds with a protective plastic cover, which may be particularly hygienic, but it feels like you're sleeping on silage foil. Even the bedding over the plastic doesn't help. Then the drains are super loud. If someone showers somewhere on the floor - or worse, the toilet is flushed - you can hear it live. Since the bathroom is only separated by a sliding glass door, closing it doesn't help much either. The staff were completely overwhelmed at breakfast. Since a lot of guests checked in, there was a lot going on. 2 hotel employees more or less just cleared away, another employee was responsible for the new cutlery and wiping down the tables. Unfortunately, not only that, but also filling up the buffets, replenishing the dishes at the buffet, etc. Since the guests were mostly traveling in pairs, but the tables are obviously only designed for large groups of 6 people, it was interesting to see where the guests sat down or found a place. The staff were difficult to recognize as such, as they were wearing sweatpants and T-shirts from last summer's vacation. But that is also obviously part of the style of the hotel. The most interesting thing was to see how new guests desperately searched for cutlery or someone they could ask about it. The breakfast was OK, but definitely not worth the price. And to top it all off, we had a fire alarm at 1:15 a.m. and the hotel guests had to be completely evacuated. So we stood outside for 45 minutes and waited until the fire brigade sorted everything out. Everything went smoothly here, and no hotel is designed for something like this at night. The night shift employee tried very hard. However, many guests were standing outside in their underwear and wearing only a jacket in minus 1 degrees. And now comes my criticism of the matter: when I checked out, NOTHING happened. There was nothing going on at the counter, there were no other guests or any other stress. I handed over the key, the hotel manager was standing next to me and the lady said word for word: "Thank you very much, everything is sorted out for you, have a nice day..." You might think that I am old-fashioned, but my employees would have at least said this: We are very sorry about the interruption at night, but it was also for your safety, we would be very happy to have you visit again. AND if I had been the manager, I would have added "next time we'll treat you to a free (coffee, breakfast or whatever)". But what can I say, over 200 euros for such an adventure, wow. It's a clean hotel, but in that price range 95% of the other hotels work better. Our company no longer accommodates employees there.

There may be a bit of a gap between the price and expectations. The hotel style may be what young Germans like.

It was a very nice stay there. A great new hotel, we felt very comfortable. There are only a few parking spaces available.

War gut

Great hotel, good location. Staff were excellent. Well laid out and the bar area was great to sit and have a drink with a 2 1/2 year old as there was lots to keep him entertained.

Room was clean and very comfortable. Not much of a view due to industrial area, but quiet and spacious. Breakfast was worth it

God central beliggenhed, et hotel hvor det bare fungere, rent og god service.

Given a twin room when double room was booked. When we challenged this, we were upgraded.

We arrived kinda late so I can’t say if the surrounding is convenience or not. However, the hotel was very chic and nice. It is located in a quiet area and It’s close to a gas station. You can get some drinks and food. But it does close at night so be aware of the closing time. ( Even though the entrance is closed, there was still a window with staff handling the gas payment though.) We were thinking of picking up some soda and snacks there but ended up getting them at the hotel. We spent a night there and walked to the train station area. It was quite a view.

Best hotel I’ve stayed in in Europe! Perhaps the best ever. High end, comfort on all levels. Beds were firm and cozy, staff was friendly and super helpful. Beautiful hotel buffet was next level!

Brilliant hotel, very friendly and helpful staff. Food and cocktails from the bar were brilliant (Denis the bar man in particular was a real asset to the hotel) In terms of location, its out the way of the craziness of the Reeperbahn and city centre which we saw as a real bonus, but the train station is just at the end of the street which made traveling in to sightsee very easy.

Nice new hotel. Close to 2 train/metro stations. However, there are no bars, pubs, cafes, restaurants near-by at all which we found to be inconvenient. The are is called the ‘office area, and this is all that was near. We loved Hamburg, liked the hotel but wouldn’t stay there again, it was too far out.

Despite being the first batch of customers for the hotel, we had the greatest stay here at NYX. Staff was very friendly and the facilities were amazing. Room was spacious and clean.

Excellent hotel and friendly staff