To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(9678)
Positive reviews(9548)
Reviews with photos/video(1452)
Friendly front desk staff(1255)
Easy to get around(852)
Delicious breakfast(557)
Convenient for shopping(298)
Perfect for business trips(287)
Close to metro(165)
Tasty restaurant(94)
Negative reviews(130)
MontYQingdao
Selected Double Room
Stayed in Feb 2025
Couples
8 review
4.5/5
Great
Posted on Mar 9, 2025
'The shakalaka was very enjoyable. We would recommend the cookies to everyone who visits this wonderful hotel.
Response from Property: 尊敬的客人,您好。非常感謝您下榻杭州維景國際大酒店。對於您的讚賞,我們深受鼓舞,將一如既往地為您提供最優質的服務。祝您生活愉快!
LUKE KINGSLEY ST CLAIR
Selected Double Room
Stayed in Feb 2025
Family
18 review
5.0/5
Outstanding
Posted on Mar 10, 2025
Very good hotel in Hangzhou. The reception staff Mark is very excellent, thank you for good service.
Response from Property: 尊敬的賓客,感謝您的好評,酒店地處杭州市黃金地段,周圍交通十分便利,住店期間,客人還能享受免費停車政策,住店福利多多,期待您的再次入住體驗,祝您生活愉快!
Anonymous User
Selected Room (2 beds)
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Hotel near hustle place, especially staff 郑文康 gave the perfect service that let us to late check out, so nice!!
Response from Property: 尊敬的客人,首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。酒店地處杭州市中心,步行可至西湖、大型商場、地鐵站,前往西湖周邊各景區也非常便利,歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議。
jdnehc
Business Queen Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 19, 2024
We had a very nice 4 day stay at this hotel, where the floor staff, Zheng Jing郑静,and Ye Guangzhu叶光珠, provided consistently attentive service. Whenever we requested additional water bottles or fresh towels, they were delivered to my room almost immediately. The hotel is one of the most well known 5 Star hotels in Hangzhou, though older, offers a modern and stylish ambiance. The food delivery robots always delighted the children. This hotel is extraordinary in terms of cost effectiveness. The location is also excellent.
6/8
Response from Property: Dear guest,Thank you for your stay and evaluation.
IZUMI
Selected Double Room
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The location was very good, just 15mins by walk to the West Lake.
The hotel is clean, nice meal.
Response from Property: 尊敬的賓客,感謝您對我們酒店與員工的肯定,我們倍感榮幸。唯有提供更多暖心優質的服務來回報更多向您這樣選擇我們的客人,才不枉您對我們酒店的支持與喜愛,期待您的再次光顧!
Chun Chiat Lim
Selected Double Room
Stayed in Jan 2025
Business travelers
2 review
3.0/5
Posted on Feb 23, 2025
Overall it is just ok. The room was hot and water pressure very low
Response from Property: 非常感謝您給我們的點評,因酒店於1997年開業,設施方面以及裝修風格確實有所老舊,沒能給您帶來好的入住體驗,我們深感抱歉,我們會再接再厲,努力完善自己,期待您下次體驗!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
18 review
3.0/5
Posted on Dec 4, 2024
Good enough , place is near west lake and streets for shopping,
Response from Property: 尊敬的客人,首先感謝您花費寶貴的時間在此留下您的點評。酒店地處杭州市中心,步行可至西湖、大型商場、地鐵站,前往西湖周邊各景區也非常便利,歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議。
Anonymous User
Selected Room (2 beds)
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 8, 2024
Staff very kind and loved them
Response from Property: Dear guest, thank you very much for your stay at Hangzhou Metropark International Hotel and your positive review. "Maintaining sincerity and admiring the scenery" is the hotel's business vision. We will always uphold the warm hospitality and provide sincere and enthusiastic services to every guest. welcome next time!
TruongYen
Selected Room (2 beds)
Stayed in May 2024
Family
7 review
4.7/5
Amazing
Posted on Jun 25, 2024
Have to walk a bit from the hotel to the malls and west lake but the walk is not that bad. Everything is great, the breakfast dont have many options but its doable
Response from Property: Dear guest,Thank you for your stay and evaluation.
Guest User
Superior Room (2 beds)
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on Jun 21, 2024
The receptionist was very nice and friendly, when seeing my 6-year-old daughter, she offered us to upgrade my two superior rooms to the rooms for families for free. She also checked us in before their normal check-in time.
When we got into our rooms, the cleaning lady - Wendy 潘慧群 brought us a few extra drinks, and a pair of slippers for my daughter, changed the shampoo, conditioner and shower gel right away, and helped us to connect to the WiFi with a lot of patience.
The experience at the hotel was great! I definitely will stay in here if coming Hangzhou again.
Response from Property: Dear guest,Thank you for your stay and evaluation.
Guest User
Selected Double Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 29, 2024
Great location , located at the edge of West Lake scenic zone . Close to public transport ( MTR and buses)
Front desk team is excellent, friendly, helpful and knowledgeable ( able to provide transport and tourist attraction information ) especially Chiu Hua
Room is spaces and clean with good sound proofing. Housekeeping team is always attentive to details.
The restaurant setting with an outdoor section is comfortable and the breakfast variety is great, give a lot of options for different preferences.( Western / Chinese ) , waitress are friendly and helpful .
Overall we enjoyed our stay and would highly recommend to our friend and relatives , great value for money for a 5 star hotel .
Response from Property: Dear guest,Thank you for your stay and evaluation.
Guest User
Superior Double Room
Stayed in Oct 2023
Couples
3 review
4.2/5
Very Good
Posted on Nov 19, 2023
The hotel is clean and conveniently located near shopping malls on the way when we walked to West Lake. The staff members are very helpful. They always helped us to go to the road to hail taxis for us. They also informed us how to go to China Mobile main office to get local SIM card. Buffet breakfast had a wide variety and worth the price.
Response from Property: Dear guest,Thank you for your stay and evaluation.
Usman
Selected Double Room
Stayed in Apr 2024
Solo travelers
1 review
3.7/5
Posted on May 12, 2024
Hotel is old & very basic amenities but clean.
I got stuck for room card which i forget the room. Ms su bingbing help me with good service & immediately issue new card. Very friendly ans shine staff Ms Su bingbing.
Response from Property: Dear guest,Thank you for your stay and evaluation.
Danielle
Business Queen Room
Stayed in Jun 2024
Family
7 review
4.7/5
Amazing
Posted on Jul 16, 2024
The hotel was in a convenient location, the rooms and breakfast was very nice
Response from Property: Dear guest,Thank you for your stay and evaluation.
Yh13
Selected Room (2 beds)
Stayed in Mar 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 9, 2024
My parents enjoyed the dinner set menu at their Chinese restaurant on the 2nd level. Breakfast at their lobby cafe was good in quality and variety.
Response from Property: Dear guest,Thank you for your stay and evaluation.