Pegasy Apartment Westlake

There is no reception. When I arrived I needed to wait for 30 min to show me the room. The room I booked was not available and they gave me another one. The room was very dirty, smelly and there is a bright light infringe of the sleeping room windows, what even shines trough the dirty curtain. After the first sleepless night, I checked out due to ants in my bed.

Absolutely filthy. Used this place as a base apartment while visiting family in hanoi, we were completely fooled by the photos on Google, *********** etc. These photos must have been taken the day it opened or had a referb. MOULD EVERYWHERE! , rotting floors , the smell was so bad we had to air it out daily. "reception" was none existent just a room full of rental scooters , dark and dingy lighting and often flooded, we sometimes struggled to even get the pushchair out of the loft as scooters were blocking it. We had to message the owner and "building manager" numerous times to try and get basic things like toilet paper and fresh towels ( we eventually got some toilet paper on our last week here ) we had to just buy our own in the end as the staff were not helpful and never seen a fresh towel the whole time so relied on our own. Random electrical cables just hanging down inside cupboards with tape over the ends, holes in the floor where the floor had rotted away. The sheets on the beds were just very heavily used quilt covers not actual sheets to cover the filthy mattresses , the sofa was pretty much covered in stains and cushions just flipped to hide more. The cooking utensils were disgusting, we gave Daniel a dirty knife covered in rust to which he replied "it must have been the previous guests" implying there is no clean down service or general room checks between guests to which he took away gave it a clean and returned a slightly less rusty knife. We booked this for 4 weeks thinking wow its filthy but we were pressured into paying on the first day and thought as we were only using it as a base then travelling around the country hanoi it might not be too bad but if anything it turned into a black cloud after every trip to other home stays we went on. This isn't normal for these kids of places as we stayed in a few diffrent home stays in the country and they were exactly as posted , fresh linen daily and couldn't be more helpful , this place however reminded me more of a teenagers bedroom rather than a legitimate buisness, I will be following this up with *********** as I feel we weere totally miss-sold

These apartments are absolutely disgusting. The photographs they show bare no resemblance at all to the pictures they put on their booking sites. When we arrived there the sink was filthy, dirty dish cloth, filthy pan scrub, filthy cutlery and chopping board. When we spoke to a member of staff he just said it was from the previous people. The mattresses were covered in urine stains, mould on the walls, holes in the floor from rotting wood, walls were filthy. In the 26 days we were there they never once changed the bath towels, didn’t replace toilet rolls. We took lots of photographs but trip advisor only allows 10