Doubletree by Hilton Chattanooga Hamilton Place

Comfortable room. Paid for 2 breakfasts to be included in the booking but still had to pay for them as extra. Good location and value for the hotel, just need to be more clear on what's included in room at time of booking to make sure it's actually included.

Towels are non existence. When I checked in.. I didn't notice that there was only 1 wash cloth . I called the front desk @ 3:30a and was told that I needed to come to the front desk to get them. I asked why there wasn't any in the room and he said he did not know. There's no microwave in rooms. Though that's what is adverstised. I finally went to front desk after spending over an hour onthe phone with ******* trying to change properties... (that was a big disappointment.) $1800.00 down the crapper. Anyway there was nobody downstairs... however there was a cart with towels, sheets and blankets in it. So i helped myself. Not the level of service i was looking forward to. Avoid the hotel at all costs. And ******* is not much help either

Check in was awful my wife put me down to be able to check in they refused i had to call my wife asked for a handicap shower chair was rude ly told they dont have any.other than the frint desk the view was amazing

The property overall was nice. The issue we had were basic necessities. Our room phone was not working so we notified the front desk and they said they would send an engineer, they never did. When we asked for extra pillows, they somehow"ran out". The shower didn't have any place to place your own items, so it was very inconvenient to use face wash or other items needed in the shower. The shower gel dispenser was broken in the shower so there was no shower gel and no place to put your soap...I called the front desk to voice a complaint and the lady said she would check about The pillows and then send someone up to give us shower gel. No one ever came...The pillows are SUPER dense and can't get comfortable. There was no mirror at the desk in the room so if you have 2 people in the room, good luck getting ready....

The fire alarm went off at midnight. No one knew why. I assume someone was smoking in there room. Reaked of **** on floor and stairway. No hot water to take a shower. Ran for 5 mins still nothing. If someone could contact me about reimbursement that would be great.

STAY HERE AT YOUR OWN RISK. This place is repulsive. There is a bed bug infestation that the workers fully know about. I woke up with bites and presented a live bug to the staff and their response, “I know we have a bed bug infestation.” This place is awful, never stay here. There is an additional infestation of ladybugs all over the rooms, ceilings, windows and beds. There is signage in the lobby warning you of the ladybugs. Maybe they should be just as transparent about the bed bugs. Lastly, it has been a fight to get a refund for my stay.