I'm not very picky, but I have to give an honest review. The woman in the office was very kind, but the office smelled very strong like smoke. They clearly smoke indoors or where the smoke blows back inside, which was very off-putting for someone who doesn't smoke. Thankfully they offer nonsmoking rooms. The room was a bit dated and the mattresses are pretty hard, but they're very, very clean. The walls are paper-thin, though. You can hear EVERYTHING going on outside and next door. I sleep with earbuds no matter where I am, but my husband was kept up all night by the kids in the next room, traffic, and people knocking on doors (even several doors down). I really want to give a great review, but I'm happy that we only booked for one night because the noise was just too much.