Stella Village Seaside Hotel

Let me preface with this, we’re not the type of family who need luxury. We don’t seek out the very best in finery. We want a nice holiday, a cozy place to sleep, and lots of things to do when we need to. Reading some of these other reviews I do wonder how oppressive peoples homes must be considering they expect gold lined streets from their hotels. So - our room. Two beads, one room, a shower and a toilet. Perfect. We needed somewhere to sleep after a long day of messing about in the sea and pools and this was a delight. Cool with the air con and blinds shut, easy to access and spacious enough to put all your excess junk away when you don’t need it. The safe could have been slightly bigger - it fits the iPad Pro but on a real angle. The house keeping was great although we normally don’t bother (seems odd to me getting my bed made) - this was on me, though, as I didn’t realise there was a hanger I could have put on the door. I’m not a smart man apparently. Food - the restaurants are lovely. Some described it as a school canteen and I have no idea what posh school they went to, but that wasn’t my experience. It’s a varied selection of food - some staples for the fussy guts amongst you, and lots to try for those wanting to explore more. I’ve genuinely eaten my own weight in fish and I’d never thought I’d have said that. The beer could be stronger, but it’s nice enough. I just wish they’d have committed to either stronger/nicer or fully traditional. There are two in different places and they are exactly the same imo. Do I think it’s worth marking them down for? Nah. Staff - honestly they’re all lovely. I do worry about how long the Greek working day is at times, but everyone has had a smile on their face and been immensely helpful. I came down with an ear infection on my stay and they helped me a ton. So, to sum this up - no you’re not getting the absolute best that money has to offer, but maybe you need to look internally if that’s all that brings you happiness. If you have a family with young children, they’re going to have a lovely time. You may just have to plan things when you fancy a change.

Absolutely loved this place, great staff lovely weather and nice food, only went for 7 days but will book for longer next time. Also a lovely lady in the onsite mini market called Elena, very helpful and so friendly. Was always a sun lounger available, I think that was also a great thing as we didn’t go in high season but we had great weather

Preface: we were upgraded to access to most of the Stella Palace facilities but this review is based solely upon our experience in Stella Village. Initially, we weren't impressed. The "main" pool was all yellow in between the tiles and the water was murky. The other pools were either not deep or severely underwhelming, and the main buffet felt like a school canteen. These were all factors of our complaint of which the staff very nicely allowed us access to Stella Palace pools and bars. Furthermore, we were able to change rooms from an initially dusty and horrible room to a newer, absolutely stunning room which we were extremely happy with. Whilst we were mainly using the Palace pools, we also used the Filema Bar, a newly built bar and pool which was tucked away and so we didn't find for 2 or 3 days. If we weren't upgraded then this would definitely be where we spent most of our time (other than the waterpark which I will mention now) as it was the only clean-looking pool and it was very relaxing with lovely bar staff. The water park was one of the best we have visited in a hotel and it served a few different, delicious fast-food-esque meals like burgers, chicken nuggets, chips and wraps. Furthermore, the waterpark was the only place where Stella Village residents could get ice cream cones and slushies. The rides were very good and there were lot's of different ones for all ages and desires. There were also a few small pools which were a lot better than the main, central pools of Stella Village. I mentioned a "main canteen" before which was not good, however there was another much nicer restaurant which I believe you could go every breakfast but only twice for tea so we went there for our meals if we could (we didn't have access to Palace food places). Finally, the location. The location is pretty average. There wasn't too many shops but there was a few quite nice looking restaurants on the lovely, long stretch of beach. I went on a few long walks and it was great but not as good as some other hotels I have stayed in. There was a bus to Heraklion which was not too long but there wasn't really a large town in reasonable walking or biking distance as far as I am aware (other than the little village it was just outside of). So all in all, there was a lot of redeeming qualities but staying in Stella Village alone for 2 weeks wouldn't have been ideal. I also forgot to mention that you fell very segregate as you can see and hear all of the Stella Palace going-ons but feel like a peasant due to having a different colour wristband.

Everything was perfect!But the most impressive was the stuff and mainly the f&b manager and the front office manager!The room was better than I was expected and renovated!I recommended 👌 for 👪 !we will come back next year for sure!our son ❤️ the Waterpark,which is biggest in Crete in the hotels!

Rooms trendy, modern extremely clean and very comfy. 2 pillows each on the bed which is nice, hair dryer provided as well as shampoo, body wash, hand wash and body lotion. The grounds are pretty immaculate and well looked after. The reason we booked is for the water park, and wasn't disappointed. The water park is good for all ages, nice ice creams slushes, food and drink served here part of the AI. The staff across the water park are really lovely. Always smiling and service with a smile, the workers here work hard all day keeping it clean and Natasha its busy all day and always smiling. There's a nice warm welcome on arrival everyday which is a nice touch. Unfortunately some guests have no manners and leave their rubbish including soiled nappies around (even though there are plenty of bins around the area) this can't be helped by staff and I feel frustatrated for them and embarrassed as a guest. The restaurant staff as great, again nice and friendly but not overly like some places. The omelette lady at breakfast in the mediterra is sweet and nice start to the day. Food options can be a bit limited, but that's not uncommon in AI buffets. All in all, I would recommend stella village - we are sad to be leaving.

Absolutely amazing family holiday. We stayed at the Stella Seaside hotel and could not fault anything about it. We arrived late at night and when we got to our room there were snacks and water in the room. The rooms were immaculate and serviced every day. The staff were so friendly and couldn't do enough for us. The reception staff were lovely & professional. The restaurant staff were amazing. I left my handbag in the restaurant and they came looking for me to return it. The shop was perfect and sold essentials that you might need. The lady who worked in the shop Elina was one of the loveliest people I have met. Our daughter went to the kids' club and the staff were fantastic. The activities were varied and there was something for all ages. The evening entertainment was fun. We had a brilliant holiday and would definitely return.

Lovely hotel complex, staff are really friendly. Rooms are clean and cleaners are very helpful and can’t do enough for you. Water parks are great, play area is a bit small for the amount of children that stay here. Food isn’t anything special, got bored of it after a couple of days. Same sort food every day. Beers are awful here so had to keep buying drinks from their local shop. Cocktails aren’t too bad though. On arrival we was told we can have a safe but pay a deposit that we would get back end of stay. After end of stay we didn’t get that back as they said no it’s a payment. They also charge you for taxes at end of stay, would be better to charge start of stay so can budget spending money better. No hospitality in rooms ie kettles etc. overall it was an average stay, probably wouldn’t stay at this resort again unfortunately.

This was our second visit to the Stella Village Seaside, having also stayed here last April. Once again, it was a fantastic trip. Staff are friendly and highly professional. Food fantastic, with great variety and freshness and innovative dishes. Great selection and high quality of drinks, with excellent service, at the bar. Overall bar and restaurant manager very focused on ensuring food and drink offering is of the highest quality, and certainly achieves this. The good-humoured supervisor in the main restaurant does an excellent job of running a busy operation, with an impressive focus on detail and customer service and energetic enthusiasm, and was very hospitable with some fine raki. All bar and restaurant staff, and the reception team, do an excellent job. The reception manager was extremely helpful to us last year. And thanks again to the omelette chefs. Rooms are very comfortable and well-equipped, and in a lovely setting. The beach is right across the road, and the sunsets are spectacular. Waterpark is fantastic, with some big and different slides, and a friendly team of reassuring lifeguards. Thanks again to the waterpark barman - who makes a great Aegean *****ni - and to all staff at this great hotel. Hopefully will return before too long.

A brilliant hotel, great facilities and very friendly staff! Lots for children to do and the entertainment team is great. Our room was cleaned every day. The pools at village are very handy and the hotel has its own beach. I would definitely recommend it and we will definitely come back!