Guest User
June 5, 2024
Nana Princess was nothing but unreal. It was spectacular, it was unbelievable, it was literally heaven on earth and I'd describe the staff there as heaven on earth. My friend and I were visiting Crete for the first time and were particular about our choice of hotel. After reading amazing reviews of Nana Princess, we thought to settle for it and remain so happy about our choice. First impression when we drove into the hotel was bliss, the wide smile from the security guy to the breathtaking ambience and fragrance that hits you when you walk into the lobby. We were welcome by the most delightful hostess Charis who walked us through our check in process, offered us customised pens and refreshing welcome drinks. We arrived hours before check in but they were generous enough to offer us early check in and even breakfast while our suite was being prepared. While we thought Charis was being super nice, we were soon introduced to the guest relations manager Sophia who was so delightful. They took us round the facility and blew our minds with an upgrade to one of the newly completed villas. Words can't describe how beautiful the villa was. Had it's own sauna, Bluetooth connection, private pool, squeaky clean rooms, very large and lush bed, a huge and beautifully decorated bathroom with Hermes personal amenities etc. We really did feel like princesses......WOW. Shortly after settling in, we are presented with complimentary champagne service with a fruit and sweet platter. We immediately decided we needed to extend our stay right there on the spot. Dining at Nana Princess would be described at exquisite. Their pastry chef deserves an award. Best croissant I've ever had, the service is so personal, they make you feel you're the only one in the room. The breakfast manager Michealis was always there with the most hearty reception, there were two Marias and another Sophie who made sure we were well taken care of. There are two other A la carte restaurants for lunch and dinner. One serving seafood and the other meat. We had such delicious meals every single time. It was always a hit. Nana Princess is the only facility I've been to where your room is clean twice a day. Every night, house keeping came to refresh the room, change towels, lay the beds and drop cute tiny chocolate boxes. I found it too beautiful. The buggy service was incredibly efficient. We never had to wait a second. They'd always arrive before we are ready and every single one of the drivers had the the same pleasant attitude. Sadly we didn't get to use the spa as we missed our appointment but the reception from Stella the manager, Angel and the rest of the team was quite remarkable. There's so much to say about Nana Princess but it's better experienced. I'd really want to thank the incredibly professional, kind and amazing staff, Sophia( 5 of them) Charis, Angel( front desk and spa) Michealis(restaurant and buggy) the general manager, the buggy drivers, Maria(restaurant and