Empire Hotel Hong Kong - Causeway Bay Guest Reviews
4.1/5
Very Good
3798 Reviews
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I went to the Elements to watch a movie after midnight. All nearby hotels were booked, so I had to find this one in the remote part of Hong Kong Island. It is marked as a four-diamond hotel, which is actually equivalent to an ordinary chain hotel in the mainland. Of course, this is Hong Kong. Hotels in Hong Kong are generally open for a long time, with old facilities, and the price is about 3 times that of the same or worse rooms in the mainland. This one is relatively new. I didn't pay attention to it at night, and I found out the next day that there was a garbage disposal station and a huge public toilet directly opposite the bottom of the building, sandwiched between a group of tube buildings. I personally didn't think there was any scenery outside the window (and it was a fully enclosed window). The attitude of the hotel front desk was acceptable, and Mandarin would be used first. The room card and other hotel signs were almost all written in simplified Chinese, which seemed to specialize in mainland business. The front desk claimed to help upgrade the room, but I didn't hear it clearly at the time. As a result, I found that the king-size bed room originally booked was changed to a twin-bed room (smaller bed), and it was the last room. Can it be upgraded in reverse? It was really unexpected, and I thanked it again and again. The room area is of course very small. In the local area, I dare not ask for space. The water pressure is very strong, and the shower has the visual sense of "Under the Day".
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6/8
Response from Property: Dear guest: Thank you for staying at the Empire Hotel Causeway Bay and sharing your experience and comments during your stay with us. The hotel is close to the MTR Tin Hau Station, and is within walking distance of major shopping malls. There are many restaurants nearby. It is a quiet and prosperous area with convenient transportation. The interior design is elegant and fashionable, and the room is equipped with high-quality equipment and supplies. There are rooms of different sizes and types to choose from. Welcome to experience it. Since its opening, the hotel has paid attention to quality and details. The professional and courteous team is committed to providing guests with a home-like and comfortable accommodation service experience. Thank you very much for your valuable suggestions, and we will pay more attention to it and continue to improve it. I hope it will not affect your choice of the Empire Hotel again. I look forward to the opportunity to entertain you again and bring you more surprises. I wish you all the best in your work and a happy life. Sincerely, Guest Service Department
Emi Bengoechea
Economy Double Bed Room
Stayed in Apr 2024
Solo travelers
10 Reviews
3.0
/5
Posted on Apr 22, 2024
Location is very good. Near some nice places to eat local food and many western style options as well.
Room was quite small, just like most hotels in Hong Kong.
Staff was very polite.
Response from Property: Dear Guest, thank you for choosing to stay at our hotel and sharing your experience with us. Our hotel occupies a most central and convenient position in Causeway Bay on Hong Kong island, which is within walking distance of major shopping areasand business districts. We are delighted to read your kind words and highlighted the attentive service which had made your stay more enjoyable. We look forward to welcoming you back in the near future and making your stay a most pleasurable one. Yours sincerely,Empire Hotel Hong Kong - Causeway Bay
不死小強
Standard Room
Stayed in Apr 2024
Business travelers
10 Reviews
4.7
/5
Amazing
Posted on Apr 21, 2024
天后很方便四通八達,夜市很方便,酒店很有風格,
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Zhuangni
Superior Double Bed Room
Stayed in Apr 2024
Business travelers
8 Reviews
3.7
/5
Posted on Apr 25, 2024
Facilities: Hotels in Hong Kong cannot be compared with those in the mainland. Every inch of land is worth a lot of money. Everything is expensive, especially during holidays. Even if the number of customers is not full, the price will be more than 100% higher than usual. This hotel is similar to Home Inn in China. It is about 500 on weekdays and about 1000 on holidays.
Service: The service is pretty good, without many attitudes. Occasionally, a guest who lost something was rejected by the waiter impatiently. However, the quality of some mainland tourists is indeed easy to be looked down upon.
Breakfast: The buffet breakfast is pretty good. It has everything (fruit, salad, main meal, coffee, juice, porridge). It is much better than hotels like Home Inn.
Executive lounge benefits: This is quite tasteless. It is given once from 10 to 19 o'clock. The rooftop used to be great. It is 2-3 dishes saved from lunch and dinner, with two desserts, and no alcoholic drinks.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the Empire Hotel in Tsim Sha Tsui and for sharing your experience and opinions during your stay with us. The hotel is within walking distance of the MTR station, and is close to large shopping malls and attractions. There are many restaurants nearby. It is a quiet place in a busy area. Since its opening, the hotel has paid attention to service quality and details, and is committed to providing guests with a home-like, comfortable and value-for-money accommodation experience. If you have any inconvenience during your stay, please contact the on-duty guest service manager so that we can respond and assist in a timely manner. We sincerely apologize for causing the guests a bad experience. Thank you very much for your valuable comments, which let us know what needs to be improved and we will pay more attention to it. I hope it will not affect your choice of the Empire Hotel again. We look forward to the opportunity to entertain you again and bring you more surprises. I wish you all the best in your work and a happy life. Sincerely, Guest Service Department