The Fullerton Ocean Park Hotel Hong Kong

This was my first stay at the hotel. The room was very comfortable and clean. The bedding was good, and it was quiet enough. However, getting the room took far too long; I didn't get it until 5:30 PM. The air conditioning system stopped working in the morning, and it took 30 minutes for the technician to arrive for repairs, which was a bit slow. The swimming pool was clean. For the main pool, children are required to wear life jackets, which is quite inconvenient for kids who already know how to swim, regardless of their age. Please consider changing this rule. Life jackets should only be required if a parent is not accompanying them.

The front desk staff were very polite. Since it was my boyfriend's birthday, they even arranged a high-floor room with a full sea view, which made us super happy! There's also an infinity pool available, and a free shuttle bus to Ocean Park is a thoughtful touch.

As always, it was grand and magnificent. The hotel room was spacious with all the amenities one could ask for. The only minor drawback was some visible dust and stains on certain decorations. While it didn't affect the stay itself, it did detract a bit from the usual aesthetic. It's worth noting that I found a fantastic off-season deal. The overall check-in experience was pretty good.

On the day of check-in, we arrived at the hotel in the morning and immediately told the front desk staff that we needed laundry service and wanted to hand over our clothes right away. It was 10 AM at the time, and the hotel front desk also charged me a credit card deposit of 6000 RMB. However, the front desk refused to accept our clothes for washing, stating that we were only staying for two nights, from September 7th to 9th. He claimed that it would be impossible to return our cleaned clothes by the 9th. The four of us took turns asking him if he could provide a specific time for the return of our clean clothes on the 9th, but he kept saying he didn't know the time and ultimately refused to take our laundry. That evening, we returned to the hotel at 10 PM and got our room key. Upon entering the room, we saw a notice about the laundry service, which clearly stated that clothes submitted before 9 AM would be returned the same evening, and clothes submitted after 9 AM would be returned the next day. We immediately called the front desk to complain and then went downstairs to speak with the so-called duty manager that night. He promised to give us a response regarding this matter the next day. It's now September 11th, and we have already checked out of the hotel, yet we still haven't received any explanation from the hotel. This service is absolutely outrageous!!!

The aspects I care about most were excellent: the shower had great water pressure, the drain was fast and didn't clog, and no water leaked out of the shower area. The bed was very comfortable, it was quiet, and the sea view was magnificent. For Hong Kong standards, the room wasn't small, and the pool was large enough with a beautiful sea view. However, there were a few issues: No bottled water was provided in the room; only a kettle was available for boiling water, which was inconvenient. When having dim sum at the Chinese restaurant "Yu," the staff were completely engrossed in their own tasks and didn't observe guests' needs at all, often ignoring us. Additionally, there was a severe shortage of staff. Every time we needed someone to pour tea or water, take our order, or settle the bill, we had to wait a long time. Food service was also extremely slow; it took half an hour just to get a cold appetizer. Fortunately, the food quality itself was good.

The hotel environment is very new and quiet, and the room offers an unbeatable sea view which is incredibly relaxing. The infinity pool is perfect for taking photos, and the jacuzzi facing the ocean is amazing! 👍🏻 There's also a kids' club downstairs where the children had a blast 😃

Thanks to the hotel for upgrading me to a balcony room; I had a wonderful and comfortable stay. The staff were very polite, and I'll definitely be back!

We've stayed at the Fullerton Hotel multiple times, and each visit includes their dinner buffet. Besides the excellent facilities and service, the buffet at the dining department is incredibly rich and varied. Every time we leave, our family immediately says we'll definitely be back, especially for birthdays. The hotel staff even arrange a small cake and a birthday card, which is such a thoughtful touch. That's why we always look forward to our next stay!