Guest User
June 23, 2024
This is the worst experience I’ve had at a hotel/resort and I’ve been traveling 67 years. When we arrived at the hotel there was a man that met us and let us in the back door. He gave us codes to get into our rooms . Then He got in his car and left in a hurry. We arrived before 8pm, the website said there were front desk personnel present and the restaurant was open . There was no one at the front desk . There was no one at the restaurant. Later I found in a different website that the restaurant was temporarily closed , we were not informed. We were looking forward to a “spa experience “ at the “resort”. No one was there . When I say no one was there , there was no one in the entire facility … no security , no front desk staff, no bar staff, no restaurant staff… and no other guest in the entire place . We were the only 4 people in the entire place . We roamed the entire place looking for people … no one. Think The Shining! There were for sale signs on the place and several windows were boarded up. I got the feeling that It was not safe. The front door was locked , we entered the back door … It was not locked. Therefore , anyone that wanted to enter the facility at any time was enabled to do that . That is not a safe situation. The website for the Red Rock looked great … the reality was not even close . This is false advertisement and fraudulent. I feel this has been going on awhile . Save your money don’t go to Hotsprings SD, don’t go to Red Rock resort … It is unsafe and fraudulent… btw I never write reviews but people need to be warned about this place