Let me first say that the employees of the hotel were lovely and very helpful. My issue is that when I called up, I specifically stated we wanted to book 2 rooms for my mother‘s birthday, because she really wanted to go swimming in a heated pool. At 80 years old the idea of swimming in Coldwater is not fun. They assured me they had a heated pool. It was functioning and open till 10 PM so I booked the rooms and we made plans and showed up the following week for a reservation. We were told that the pool was open we went upstairs got dressed, came back down and found the pool to be locked and not even filled halfway. We asked what was going on. They said that they had to clean the pool so they had to empty the water halfway which didn’t make any sense if you’re cleaning the pool what was in it that you had to empty the water halfway and not fully and why they wouldn’t have told us that. They said it would be up and running the next morning. They were going to fill it that evening and have it ready for the morning. So we went back upstairs changed and waited till the next morning, which we were then told, could not swim in the pool, because the chlorine was too high . They had to wait for it to dissipate which would take hours so then we went out and came back that evening and were told it was still too high and people were getting sick from the smell. So on our last day when we had to leave by 11, we tried to get my mom in there and there was literally 37 people in the pool .