Guest User
October 5, 2023
Good things:
1. The location is good. Except for the river, which is a little far away, the rest is basically a few kilometers away. Online car-hailing is very convenient.
2. The service is good. Whether it's the front desk, guest rooms, or restaurants, the training is well done.
Problematic aspects:
1. The complimentary "buffet" for executive rooms booked through the platform for 2 nights or more is actually an administrative courtesy. Since it comes with the executive room, why do we need to emphasize it deliberately? On the day of check-in, I thought it was a complimentary buffet on the first floor, which caused a misunderstanding.
The executive lounges on the 2nd and 18th floors are closed and all have been moved to the Chinese restaurant on the 2nd floor. Since I will be dining out for the next few days, I cannot comment on whether or what form the administrative courtesy is provided. Breakfast is still on the first floor, so if you want executive treatment, it is recommended to choose a common room.
To be fair, the Chinese buffet on the day of check-in did not have many varieties, but the taste was still good. But I can’t understand why the emphasis on a service that should be provided becomes value-added.
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