The Gordon Arms Hotel

State of exterior and interior need a good refurbishment throughout.the room we were allocated was more like contract workers accommodation, there was no restaurant for a meal and hotel parking facilities, the parking was on the main square. For the price we paid it was a very big let down.

The worst “HOTEL” I have stayed in, faulty towers springs to mind. Safety is not paramount here, dodgy check in at the pub next door, dim / dark corridors with dodgy floors, wonky old fashioned door handles which would not take much to break in. The rooms facilities were horrid, torn window screens, broken window, mould round the sink, wonky doors and floors, bed horrendous and an absolutely minging kettle. Paid £131 for the hole, not worth £31, owner must laugh at people when they are mugged off to pay this money for this flea pit! Breakfast in the pub next door while people are sipping on pints, I have never seen the likes!

Myself and some friends were staying for the weekend whilst attending a wedding. When we arrived we heard grumblings from some other wedding attendees that there had been a booking confusion. Thankfully our rooms were not included in this so we were able to check in. The rooms themselves were fine. The bathrooms could have maybe had a bit more attention given to them but it wasn't disgusting. The rooms were however lacking in a few things: there was no bin for a start, one of the rooms didn't have anywhere to hang clothes, and we all had to share around an iron and ironing board on the morning of the wedding. The beds were also clearly sourced cheap and were not particularly comfortable. My room in particular was also boiling in the evening even with the window open, making it difficult to sleep. Breakfast in the morning was also a bit of an ordeal. We arrived with plenty of time and that's definitely a good thing as it took between 10 and 15 minutes to even get served (despite the fact there were only a dozen or so people in total at any given time). After having our orders taken it took about an hour for the food to come out and even then it would only come out in small waves despite all of us being sat at the same table. On the last day my friend and I had time to go back to our rooms, get showered and completely pack up before the food arrived. The food itself was very tasty and clearly sourced from local, fresh sources. We were brought toast to "tide us over" but no plates so it mainly had to sit there going cold as the staff spent most of their time in the kitchen. I can only assume they had about 1 hob and had to cook each item individually as it shouldn't take an hour to do a friend breakfast. I do need to stress though that the staff, when we saw them, were very friendly, polite, and apologetic for all the issues we had been experiencing. They seemed clearly aware of the issues present. From my understanding the hotel was recently sold and perhaps the new owners are struggling to catch up with all the issues that had plagued the last establishment. Overall I think for what we got the price was way too steep at £140 a night.

Needs upgrading. Staff pleasant and helpful. Room adequate with new shower and kettle. Cost of stay expensive, does not reflect general mediocrity of facilities.

Clean room. Comfy beds. Good night's sleep on both nights. Hearty very tasty breakfast on both mornings. Hopefully we'll be back up and can't wait to see how the refurb is going. It will be great to see this beautiful old building back to its former glory, from what we saw the owners are doing well.

Lovely room and friendly and attentive staff I would definitely stay here again. Shout out to Helen and Kerry

On arrival the reception was closed, the bell did not work and the telphone number noted to the entrance door went to answerphone. I tried using the number listed on ********* but this was incorrect. After almost 30 minutes I questioned a resident leaving who informed me that I could check in at the pub next door, and that this was written on a notice outside. The notice was located within a large glass case and was approximately A5 and handwritten, it was also paritaly obscured by a Circus advertisement, the glass case was not adjacent to the entrance. After finally getting my key I went to my room (double), the room was tiny and the double bed took up most of the room. I requested another room, this was changed to a larger room. Within the room was a TV, which, when turned on made a loud noise and never came on again, I mentioned this to reception and it was changed with one that would turn on with the remote control but would not change channels or alter sound levels. The toilet door was a sliding door but was not controlled by a rail at the bottom, this meant the door never fully closed and was always at an angle from the hangers. The breafast was of a reasonable standard but was served in the bar which reeked of stale beer. I don't know if ********** ever visit their properties but would like to think that such low standards are noted and acted upon. Having used ********** for many years this was by far the worst hotel I've stayed at using your website.

It was outstanding first class.

The Room was clean and tidy, I loved the bed, had the best nights sleep. Staff were wonderful very polite, could not do enough for you and food wasout of this world in the Cheerz Resturant. Breakfast was again in Cheerz Resturant, full cooked breakfast with tea toast, I didnt need to eat anything the rest of the day.