Royal Star Beach Resort

We arrived at our hotel late in the evening, on first glance it looked nice, the reception area, smart and staff in uniform. We were quickly checked in and shown to our room. We paid for a side /garden view room. When we opened the door we were greeted with loud music and flashing lights, not what we were hoping for at all. The net curtains were falling down and the black out curtains didn’t fit the window, so let light in. We had a kettle in the room with two glasses and tea bags… no cups and never received any for our entire stay despite asking for them. The furniture on the balcony was disgusting so didn’t want to use it. The downstairs dining area was awful, not enough seating, it was tired and grubby. The food was terrible! No children’s options as was pointed out by another couple travelling with children. It was all very bland and not covered properly so there were flies sitting on the cheeses etc. the WiFi was useless only worked in the reception area and was slow. Buy an Egyptian SIM card from the shop it’s cheaper. The staff were lovely and tried their best. The pool and beach area were lovely, although, rubbish from the nearby fishing boats needs attention. I wouldn’t return here for a holiday, the area outside the hotel is very run down and didn’t feel safe, however we did find the marina, a short taxi ride away and spent our evenings there at the many bars and restaurants. The entertainment team were irritating to those who just wanted to just relax or maybe catch up on some sleep after being awake all night from this noisy hotel. The one bit of advice I’d give to the hotel, is it is all about the detail. Maybe some new management with some fresh eyes! .

We came here for a week in January. I’d read the reviews, so I already had an idea what to expect. On the plus side, the hotel was clean, the rooms were spotless and the food was mostly good, although breakfast wasn’t great. The pool was heated and it was set near a small reef (off the beach of next doors hotel), so for snorkelling, it was perfect. You can use facilities at their two other hotels, so we made use of the gym and the beach. The staff are mostly friendly and helpful. The minus points. It’s very tired, the walls are desperate for a coat of paint in the restaurant and the bar. The drinks selection isn’t great, beer from cans, Diet Coke in plastic bottles and it’s hit and miss whether you’ll get a glass or a scratched plastic cup. The coffee isn’t too bad, but once again, you may struggle to find a coffee cup. I got told off for putting two espresso in one mug! You get hounded on the beach and in the foyer to book trips and massages. They say they have a flag you can put up to avoid hassle, but the staff don’t actually know anything about it! There are half finished electrics everywhere, with cables dangling from walls and ceilings and more worryingly, in the swimming pool. As a result, we avoided the pool completely. The first room we were offered had fumes coming from the air conditioner and couldn’t be turned off. We were given a different room and had to move our son’s bed to the other room ourselves! The morning after, the housekeepers shouted at us for “taking” things from the other room. By far the biggest issue though was on arrival. We were told our room hadn’t been paid for. This was not the hotels fault, it was Love Holidays (who we will never book with again) but although they knew it was a regular fault and that they would get their money, they hadn’t dealt with it by contacting them before we got there. We booked a year ago! And they wouldn’t let us in until we had sorted it, which took 4 hours, until midnight. The location isn’t great either, it’s in a down at heel area and there’s not much to see or do without getting a taxi. I wouldn’t return for these reasons.

Rooms are very clean, I found the bed and pillows nice and comfortable. Hair dryer was not up to much but shower was nice and hot. Didn’t use air conditioner. My room looked over the pool and was nice, big room with two double beds, television with one English Channel a table and chairs and couple of chairs out on the balcony. Walls are quite thin, you can hear lots of noise from other rooms. Staff are very friendly and helpful. Food was terrible, I found breakfast to be okay and would eat eggs and coffee most days, but for lunch and dinner I struggled to find something I could eat. If you are not in the restaurant early all then you will struggle to get a table. Often having to share a table with strangers. I ate rice and vegetables some of the time and other times I just went out to eat after wandering about the restaurant looking for a seat or something nice to eat. But really the food wasn’t good at all. The beach beds are okay but not enough for all the guests, the beach also is very rocky so bring aqua shoes with you, but it’s not really suitable for swimming there. There is beach towels available but twice I had to ask for another as the pool man gave me a wet used beach towel. Location is about 10 mins in a taxi from main shopping area of Sheraton street and the marina there is a few shops close by, many taxis pass the hotel. I was a solo traveler there for a week and felt comfortable and safe out and about in Hurghada would recommend visiting Hurghada but this hotel I would say there are much nicer options there. It’s a 2 star or maybe a 3 star at a push.

Was like paradise, beautiful place to visit 😍 people working there hard working to make sure you feel safe and to make sure you have a good time. Very polite staff members always there when you need help with something. Hotel it self is beautiful, 2 big swimming pools for you to swim and relax. The beach kept clean and tidy a looks beautiful insane clear blue. Many actives you can do, they have a disco club that was very good time the best I have been to yet. Very beautiful culture learn about how they live there and in the desert.