The Galata Istanbul Hotel - MGallery

I booked this hotel through Trip.com because it stated rooms were on floors 2-4. However, upon check-in, I was assigned a room on the basement level. I immediately asked if I could switch to a higher floor, pointing out that this didn't match my booking. The female staff member with glasses at the front desk refused, claiming the hotel was fully booked. The corridor on the basement level had three restrooms that lacked ventilation, causing a foul odor to permeate the entire hallway. The smell in the room itself was acceptable. I promptly contacted Trip.com customer service, who, after speaking with the hotel, informed me that a room change was possible. By then, an hour had passed, and we had already unpacked our luggage. Since we planned to be out all day, we decided to make do. However, that evening, when showering, we discovered the bathroom had no extractor fan, and the floor drain was emitting a foul smell. The next day, at breakfast, a manager-level woman asked about our stay, and I mentioned the strong odors in the bathroom and corridor. She assured me she would have staff address it. Later, as we were leaving to go out, I encountered the same female staff member who had checked me in. I again brought up the odor issue, and she surprisingly claimed she had never heard about it. I told her she could go downstairs and experience it for herself. I suspect she knew about it, which is why she didn't dare go down. I asked her why, if I contacted Trip.com customer service and your hotel colleagues, a room change was possible. She arrogantly insisted it was impossible. I showed her the communication, and she kept denying it. I told her her behavior was somewhat discriminatory towards guests, and she just shrugged with an indifferent expression. It was truly speechless; paying money to suffer like this. My friends in other rooms also noticed the smell and felt that this staff member was rude.

The room was very quiet, and the bed was large with high-quality amenities. It was clean, and the bathroom was spotless. The staff were enthusiastic.

As a loyal fan of MGallery hotels, having stayed at so many of them worldwide, this one definitely fell short of my expectations. The breakfast was incredibly basic, and to my surprise, the room was in the basement – despite the booking site stating floors 1-5. The window view was completely obstructed, a detail that was also completely omitted from the booking description. Service was pretty mediocre too. Quite disappointing overall.

Stayed in room 1301, which had two beds, perfect for a family of three, and offered good ventilation. The location in New Europe is great, not far from Galata Tower and Galata Bridge, making transportation easy. It's a quiet spot despite being centrally located, which exceeded my expectations. They provided 3 bottles of water daily and dental kits.

Excellent location, service, breakfast, and even the cleaning staff were very friendly – I felt right at home. The only downside was the noise between rooms. At breakfast, guests from another room were also complaining about the noise and asked to be moved because it was so bad, it felt like their neighbors were living in the same room as them. The management should consider this when checking guests in, especially if the hotel is at 100% occupancy – perhaps spacing guests out by leaving a room empty between occupied ones. But otherwise, everything was wonderful, and the hotel is definitely worth the money.

Good day. We stayed at this hotel from July 9th to 12th. We were able to check in an hour earlier than the stated check-in time. The location is excellent; all attractions are within walking distance or a short tram ride away. There's a tram and metro stop nearby, and the Galata Tower is just a three-minute walk. The rooms are clean, cozy, and beautiful. Housekeeping is daily, and the staff are responsive and friendly. The rooms are quiet. Breakfasts are decent, buffet style. I especially want to mention the hotel's Russian-speaking representative (unfortunately, I can't remember her name, she's the only one). She is polite, sincere, and competent with tourists, resolving any issues. Every day, she requests feedback from guests about their stay: if everything is satisfactory, if they have any questions, etc. I definitely recommend this hotel; it's great value for money.

We stayed for one night, but even for such a short stay, it was fantastic. The receptionist was amazing; despite our early arrival at 8 AM, they did everything possible to expedite our check-in, and by 9:30 AM, our rooms were ready. I'm very particular about cleanliness and was pleasantly surprised. The rooms were quite clean, cozy, and, importantly, spacious, with clean bathrooms. Everything we needed was in the room. I must also mention the wonderful breakfast 🍳; we were with four teenage children, and everyone found something delicious to eat. Everything was very aesthetically pleasing and neat! I confidently give it a 5 out of 5. The location is great, close to the port, Galata Tower… Thank you for a wonderful day!