Valens Old City Family & Spa Hotel Reviews

The hotel is in a great location for the bus and train stations. However, the cleanliness leaves a lot to be desired as we had the same bed linen for days and bugs were found in the toilet.

It's really average. The person who cleaned the room was actually sleeping in the room when we checked in.

Terrible front desk staff. Sone doesn’t even care when we are checking out. They are too much interested in mobile than in their customer. Owner is really good though.

Front of desk staff he's very good..he's very helpful and can speak very good English. The staff is also very friendly. The hotel is in a very good location. 10min from grand bazaar also lots of shops nearby.

The air conditioning control was very bad, as the air conditioning system was working as a fan without cooling, and sometimes it was completely turned off.

Watch out: unlike most hotels and despite what they let you understand on their website, pool access is not included in the room booking. Bedroom is big and confortable. Breakfast just average. Wifi is patchy. Overall, would not stay again.

Where can I start. The hotel rooms are not what they are like in the photographs. When we arrived nobody helped us with our luggage, there were 16 of us including 2 babies and 2 children. The hotel managment is terrible. Room service is done every 2 days. They dont even put water in your room, you have to ask for it at reception. 2 ladies clean and tidy every single room in the hotel. The breakfast was not even to the standards of a buffet, very simple and restricted menu. Will not be coming back to this hotel. I would not recommend it.

All good only the air-conditioning system is very bad

Hi I am very unhappy about my stay as the first thing is we didn’t get what we booked.my wife’s wedding ring has been stolen from the room. We were not allowed to use the swimming pool as if we did we had to pay $18 each time we use it and per person. The AC , safe box, the lights nothing was working.We asked them for a refund and we were refused one.all in all we are very disappointed.

This hotel has only got its 4* rating because of the facilities that are next door and are not part of the hotel x spa gym pool are all extra costs x the hotel bathroom was filthy and we had bugs on the floor that we had to buy spray for and cleaner for the shower and toilet x the bedding was not changed once in 8 days x also the internal air con was switched to hot 🥵 asked at desk for a fan for room NO x also our taxi arrived early for the airport and he was made to wait downstairs till we arrived down with suitcases x even though we have telephones in room x breakfast was the same every morning plenty of it x served by two very surly staff xx this hotel was not the priciest for Istanbul but it was not the cheapest x £350 for 8 nights with breakfast x we are back in Antalya now and we have paid £75 for 4 nights with breakfast x with friendly staff and clean rooms x someone needs to re access this hotel x we have travelled all over the world Asia and the Far East mainly and never came across such uncaring people in hospitality 😫🤦🏻‍♀️

The rooms were clean and very comfortable, and the staff was amazing, especially Murat. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel to anyone visiting.

The hotel in a good location. Breakfast is not for a four star its basic. Receiption not very clean needs updating. Staff were friendly and the rooms were clean

Arrived purely to discover city - the first reception staff was very unhelpful. Facility were poor, breakfast awful. Everything else was chargeable from using the safe to the sweating gym and dirty pool. Surrounding area far from Istanbul centre and the sites (although close to tram stop). However, you would feel safe here overall.

Beautiful and comfy