Mövenpick Living Istanbul West

Mövenpick Living Istanbul West Reviews

Mövenpick Living Istanbul West

Evren, 1500. Sk. No: 12, Istanbul, TürkiyeView Hotel Details
Mövenpick Living Istanbul West
Mövenpick Living Istanbul WestMövenpick Living Istanbul WestMövenpick Living Istanbul West
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Mövenpick Living Istanbul West Guest Reviews

4.2/5
Very Good
68 review
Verified reviews
Location4.1
Amenities4.2
Service4.1
Cleanliness4.3
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All Reviews(68)
Positive reviews(65)
Reviews with photos/video(10)
Negative reviews(3)
Alexei K
Deluxe Room, 3 Bedrooms
Stayed in 2023年11月
Family
17 review
3.0/5
Posted on 2023年12月14日
This is the second time we have stayed at this hotel, and unfortunately the repeated experience turned out to be worse than the first one. We were offered a two-story room on the first and basement floors. The room itself is very large in size, with 3 bedrooms. Nicely decorated and furnished. There are all the amenities, a kitchen, a wonderful living room. The hotel provides water and tea and coffee sets daily. However, the excellent quality of the room could not compensate for the discomfort of the stay. There were 2 problems: 1. The ventilation and air conditioning system did not work, so the rooms were very stuffy and the temperature was +25. In one bedroom, where there was no window, it was very uncomfortable to sleep. 2. Directly opposite the windows of the other two bedrooms there will be a booth with 2 dogs that bark non-stop. Very loud. Day and night. Therefore, even earplugs did not provide a comfortable sleep. At the same time, on the first day of our stay they told us that the next day they would change the room, but when we came to do this, they said that there were no rooms available. The hotel breakfast has improved and we really enjoyed it. Fitness zone is nice but the pool has very cold water and it is uncomfortable to use it.
6/9
Response from Property: Dear Alexei,Thank you for taking the time to tell us about your experience, sharing your very kind and detailed feedback with us. First of all, we are deeply sorry for the issues you mentioned in your kind comments, please allow us to express our sincerest apologies.At Mövenpick Living, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback will be carefully read and shared with the related teams and we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Rabiul Islam
One-Bedroom Deluxe Room
Stayed in 2023年11月
Business travelers
8 review
3.7/5
Posted on 2023年12月22日
Good , as a five star hotel the approach road entering hotel not good
Response from Property: Dear Rabiul Islam,We very much appreciate your kind review with us regarding your stay at Mövenpick Living Istanbul. We look forward to welcoming you back very soon and we hope your next visit will be as pleasant as the previous one.Best regards,
AnnaZz
Two-Bedroom Deluxe Room
Stayed in 2024年1月
Family
4 review
4.5/5
Great
Posted on 2024年1月22日
Very good 👍🏻
Response from Property: Dear Guest,Thank you for choosing Mövenpick Living Isanbul and sharing your kind rating on this platform. We are looking forward to welcome you back in near future.Kind regards
Guest User
Two-Bedroom Deluxe Room
Stayed in 2023年12月
Family
10 review
3.0/5
Posted on 2023年12月25日
Although the front staff manager Furkan tried to help but some staff members should be dismissed. careless and not serious about their work. I have not been given the exact room booked saying it was not available but how come you confirm my reservation then!!?? Also too expensive for what it is! the breakfast is more expensive than Sofitel in Paris!! and still coffee is not included in the breakfast !! what a joke!!
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at Mövenpick Living Istanbul. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mövenpick Living, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will visit us again and give us an opportunity to reverse your most recent negative experience into a wonderful one. Kind regads, Mövenpick Living Istanbul
Guest User
One-Bedroom Deluxe Room
Stayed in 2023年2月
Couples
29 review
5.0/5
Outstanding
Posted on 2023年2月23日
Upgraded to two room apartment. Clean and comfy
Response from Property: Dear Guest, Thank you very much for taking time to share your kind review with us. We very much look forward to welcoming you back to Mövenpick Living Istanbul very soon. Kindest regards,
Guest User
One-Bedroom Deluxe Room
Stayed in 2023年12月
Family
1 review
5.0/5
Outstanding
Posted on 2024年3月6日
perfect
Response from Property: Dear Guest,Thank you for your feedback .We always work to improve our service quality by prioritizing guest satisfaction.We hope you have an even better experience on your future visit.Kind regards,Vesile KayaGuest Relations
Dilek okan
One-Bedroom Deluxe Room
Stayed in 2024年1月
Family
12 review
5.0/5
Outstanding
Posted on 2024年1月30日
I definitely recommend it. Everything is perfect in terms of comfort. The employees are superb. We thank everyone very much. Especially the reception Mr. Gökhan, Mr. Erdem and Mr. Anıl and all the other team whose names I do not know..❤️🙏
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your valuable comment! If we were able to provide you with a comfortable experience, it is a great source of happiness for us. We are proud of your positive feedback about our employees, especially our reception team and all other employees whose names you do not know. Your satisfaction is our most valuable reward. We will constantly strive to maintain the same quality standards in the future. We would like to thank you again and look forward to welcoming you again for another stay. Kind regards Vesile Kaya Guest Relations
Mustafa Nurettin
Two-Bedroom Deluxe Room
Stayed in 2024年1月
Family
3 review
5.0/5
Outstanding
Posted on 2024年3月4日
It offers comfort beyond the expected comfort, the rooms are very clean and the staff is very attentive.
Original TextTranslated by Google
Response from Property: Dear Mustafa Nurettin, We are very pleased with your comments about your stay at Mövenpick Living Istanbul. Thank you for your kind words about our team members! You can be sure that we will share your satisfaction with them. Thank you again for sharing your experience and we hope your next visit will be as enjoyable as your previous visit. Kind regards, Vesile Kaya Guest relationships
Voland Volondovich
Two-Bedroom Deluxe Room
Stayed in 2023年12月
Family
1 review
4.2/5
Very Good
Posted on 2023年12月24日
Friendly staff, nice room. There are no toothbrushes or slippers, but this is not a problem. There was a terrible supply of smoke in the corridor of the room, turning on the hood and opening the windows did not change the situation - this spoiled the overall impression, otherwise it was good.
Original TextTranslated by Google
Response from Property: Dear Voland Volondovich,Thank you for taking time to share your kind review with us. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards,
Guest User
Two-Bedroom Deluxe Room
Stayed in 2024年1月
Family
2 review
4.5/5
Great
Posted on 2024年1月31日
I stayed with my family for 2 days. A decent hotel. I recommend it.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable comment! We were happy to learn that your stay with your family was in a pleasant atmosphere. Thank you for being satisfied with the services at our hotel. We look forward to welcoming you again and offering you a comfortable accommodation experience. Thank you again for your interest and trust. Kind regards Vesile Kaya Guest Relations
BAKR naseer
One-Bedroom Deluxe Room
Stayed in 2023年11月
Couples
17 review
5.0/5
Outstanding
Posted on 2023年11月9日
Excellent, all-suite hotel🇦🇶
Original TextTranslated by Google
Response from Property: Dear Naseer, We very much appreciate your comments regarding your stay at the Mövenpick Living Istanbul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
mutaz s
Stayed in 2024年5月
Family
5.0/5
Outstanding
Posted on 2024年5月16日
Absolutely beautiful hotel, best prices You could ever get for this amazing stay good for family and friends , safe stuff taking care of literally everything much appreciated that help with everything free shuttle service which is that all time in the most important areas Around Istanbul
Response from Property: Dear Guest, Thank you very much for taking time to share your experience with us. We very much appreciate your survey, especially the ones regarding our team and their attentiveness during your stay. We are delighted to read that you had an excellent stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind review, and we hope to see you again soon for another great stay at Movenpick Living Istanbul. Sincelery, Vesile Kaya Guest Relations
Micah M
Stayed in 2024年3月
Family
5.0/5
Outstanding
Posted on 2024年3月31日
I came with my family for my mum's birthday, and we were treated very kindly, especially by staff members such as Vesile, who organised a cake and a letter for my mum's birthday. She also recommended places for us to go to in the local area, and is overall very nice and helpful.
Response from Property: Dear Guest, Deep thanks for your wonderful comments! If we were able to make your birthday unforgettable, it is truly a great reward for us. We are very happy about your positive thoughts about the cake and surprises prepared by our team. Our team will always gladly continue its work to provide you with an unforgettable experience. The positive feedback we receive from you moves us even further. We will be happy to welcome you again in your future stays. Sincelery, Vesile Kaya Guest Relations
LarissaKz
Stayed in 2024年3月
Business travelers
5.0/5
Outstanding
Posted on 2024年3月22日
We stayed here for a two-day transit and enjoyed this clean and cosy hotel. The personnel was very helpful, special thanks to Vesile from guest relations for greeting, support and ensuring we enjoy our stay here, and Emrullan was very friendly to help with luggage, transfer and room tour. I would recommend this hotel if you want to stay for a transit, business trip or want to live in the apartment with the kitchen and all available staff for that.
Response from Property: Dear LarissaKz, Thank you very much for taking time to share your experience with us. We very much appreciate your review, especially the ones regarding our team and their attentiveness during your stay. We are delighted to read that you had an excellent stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind survey, and we hope to see you again soon for another great stay at Movenpick Living Istanbul. Sincelery, Vesile Kaya Guest Relations
Guest User
Stayed in 2024年3月
Other
0 review
5.0/5
Outstanding
Posted on 2024年3月8日
فندق نظيف جدا وواسع جدا، الغرف كبيرة، والموظفون في الفندق محترمون ومتعاونون. أشكر فيسيل، وهي فتاة مفيدة، وكانت إقامتنا رائعة للغاية Our stay is great and all the services are available in the hotel. They take care of you and fulfil all your requests
Response from Property: Dear Guest, Thank you very much for taking time to share your experience with us. We very much appreciate your survey, especially the ones regarding our team and their attentiveness during your stay. We are delighted to read that you had an excellent stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great stay at Movenpick Living Istanbul. Kind Regards, Vesile Kaya Guest Relations