Laos Otel

Very comfortable and peaceful environment . Excellent services.

When I came at the hotel it was really bad smell there, no lift, I had a big luggage with me. The room was dirty, there was no cleaning there. The innkeeper said that it’s dangerous place for woman to go in the street in the evening next to the hotel. I usually travel alone so I was a bit shocked. in the night I saw the big insect in my room on the table. The picture attached below. it was really bad smell of cigarettes in the room, so I couldn’t sleep well. I was scared that insects will be in my bag. I don't smoke cigarettes, so the smell was really bad for me. The next day I wrote the innkeeper that I have insects in my room and I would like to change the hotel, so I would like to get back my money for the nights I will not stay in the hotel. The innkeeper insulted me, he said very bad words about me in turkish and he said we will not give me money back because he holded the room for me and he will loose money. There was no guests in the hotel except me. Than there came a women who speaks Russian, she said me to show her the room and the insect, I showed and she said that I brought that insect with me in my bag. She also insulted me in Russian very bad. After this, I took my luggage and went to the reception to give back the keys and to go to another hotel. I met the innkeeper down at the reception, and he said to me that ok, he will give me money back for the 3 nights, but I should cancel my reservation myself. I did like he said. He said he will call to Booking on Monday (it was Friday) and he will ask them to transfer my money back. But on Monday he texted me a message that he will not return me the money because I called the Booking and said them about insects. He lied to me and I lost 300 euro for one bad night in this hotel. So I would like to prevent people who is planning to stay at this hotel that they can be scammed. One day after I talked with the receptionist in my new hotel and he said that in Istanbul there are a lot of scammers like Laos Otel.

It is not a hotel, no reception, dirty rooms, dirty everything, very small room, no elevator, staff wearing underwear only

So, we booked & paid for in advance, the following rooms: - 1 x Triple Room with Disability Access - 1 x Deluxe Triple Room - 2 x Deluxe Double Room Upon arrival at the Hotel, we were provided with 1 x Triple Room with Disability Access, 2 x Deluxe Triple Rooms and 1 x Deluxe Double Room as one of the Deluxe double rooms was booked by someone who was already staying at Laos Hotel. This is a reference which will become clear shortly down this review... The Transfer Service which we booked through the hotel was 1.5 hours late. The price I had to pay to the Hotel was 1,350.00 Turkish Lira so we had to pay for the pleasure of being messed about by their transfer service. Bearing in mind we're a family of 10 with 2 young children and at this point, everyone was becoming incredibly grouchy which is completely understandable. WiFi is ridiculously slow to the point where on the night of Day 4 through to Day 6, we actually had little to completely no WiFi whilst at Laos Otel. This was common for us all in our group and was reported to Yilmas. We actually do not know if and when this has been resolved as when we checked out and escaped from this Hotel, there was still no WiFi. Our stay was for a period of 6 days in total. The hotels policy is that they change the bedding every 4 days which was informed to our families mothers by Baarish. This was not the case. During our entire stay at this hotel, the bedding nor towels were changed at all. The room was not cleaned at all. Not once. I queried this on Day 6 (whilst in a heated altercation with Yilmas) and Yilmas actually responded with "we cannot clean while you are not in the room as we do not have another key". Literally unbelievable. I had to actually check his response again by asking him very clearly "you have ONLY 1 key?", to which he responded "yes". This actually translated to for me "we won't clean because its not something we do during a week long stay". Furthermore, Yilmas's response was a complete and utter lie as they had entered one of our rooms whilst we were out to put some silicone by the shower cubicle. So for a Hotel to have ONLY 1 key is absolute nonsense and was only used as an excuse and their very weak and non existent justification as to why they didn't clean. There is definitely no 24 hour reception desk. One of the hosts, Yilmas got into a huge strop just because we disturbed his sleep on the lobby sofa as we were popping out to smoke. Seems as though we had a curfew. His justification for this was that after 12am, it is quiet time. I completely understand quiet time and respect it. We were not being loud for us to violate "quiet time". We genuinely haven't been noisy whilst at the hotel and have been incredibly courteous towards everyone. We have actually been told to go bed and be asleep after 2am? I'm sorry but no-one has a right to dictate what time we should be going sleep. Furthermore, we have actually been locked out of the hotel because Baarish was fast asleep on the