Guest User
February 10, 2023
The food is delicious, but the lack of guidance from the staff makes me feel uncomfortable, so I think other hotels are worth paying for. I wrote the following in the hotel questionnaire. 1. There are too many stairs, and there are too many places where you can't use a stroller or use a suitcase. 2. Anyway, there is no staff guidance. (1) The person at the front desk does not know where the baby bath is in the bath. I was told that there is a baby bath only in the free-flowing Gensen-no-Yu, so I checked the large bath by myself. Provide customers with appropriate information. impossible. ② What's going on when you hang up the extension call before the customer? ③ On the day of the event, it is not possible to change from a buffet to a Japanese kaiseki meal, right? In response to the question, "I'm very sorry, but it's impossible. ] How to use this word, isn't it a customer service business? (4) It was really impossible for Nozu, who was in charge of the night stall. Too sloppy to deal with the elderly Listen to what the other person wants and make suggestions. Even though it wasn't particularly crowded... the younger ones are still more responsive. Well, it wasn't worth the money I paid for it at all. A hotel in Urayasu where a family of five can stay for about 10,000 is a much better deal. I will never use this again. Wouldn't it be better to retrain the staff once?
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