Hotel Sun Hatoya

Hotel Sun Hatoya Reviews

Hotel Sun Hatoya

572-12 Kataiwa, Ito, JapanView Hotel Details
Hotel Sun Hatoya
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1 night

Hotel Sun Hatoya Guest Reviews

3.3/5
3 review
Verified reviews
Location3.4
Amenities3.3
Service3.3
Cleanliness3.3
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All Reviews(3)
Positive reviews(1)
Negative reviews(2)
Guest User
Japanese-Style Room
Stayed in Apr 2024
Family
1 review
3.0/5
Posted on Apr 30, 2024
The food was very good. The only disappointing thing was that even though it was Golden Week, there were mosquitoes everywhere in the large building that had overwintered, and my child was bitten by many of them. It was a shame that he was covered in insect bites at the end of April. Mosquitoes also came into the room from the hallway when the door was opened and closed. I killed 10 of them. Also, it was a problem that the shower temperature in the large public bath on the first floor was 40 degrees and the lever could not be changed. Why don't they make it possible to change the temperature? My child said it was too hot, which was a problem.
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Guest User
Stayed in Mar 2024
Family
0 review
2.0/5
Posted on Mar 30, 2024
I visited in the spring of 2024. When I was young, I was fascinated by the Hatoya commercial and my parents took me there, but they made a reservation at the Hatoya Hotel. I still remember the shock I felt when the waitress at the time told me, "That's San Hatoya." I had a child, so I decided to go there as a revenge and to make him happy at the undersea hot spring. The reservation staff's service was very good, so I visited with high expectations. The interior had a Showa-era feel, and in a good way, it felt like a time slip. However, the front desk's service was frankly not good. There was no one at the hotel's rotary, and when I asked the front desk about parking, they didn't even say "Welcome!", which is not good customer service at all. If this is the case from the beginning, I can't expect any more from my stay. The hot spring was the undersea hot spring I had dreamed of, and I was satisfied, but it seems that the sauna is not open in the morning or after 7:00 p.m. Also, the men's and women's baths alternate daily. We had a luxurious private room plan for meals. There was a lot to be said, so it was good. The wait staff was nice, but the drinks that were not available were listed on the menu. The arcade has a lot of crane games. It's good for families. The souvenir shop is closed at certain times. The only alcohol vending machine is next to the large bath. Overall, it's not bad, but I won't be visiting again. The cups and plates are dirty and noticeable at various points. It's a shame because if they had more hospitality in addition to the undersea hot springs, food, and customer service, it could have been a good hotel. However, I think it's worth visiting at least once.
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Guest User
Stayed in Aug 2022
Family
0 review
2.0/5
Posted on Aug 31, 2022
I made a reservation through a travel agency website. In order to use the Shizuoka Prefectural Discount, I checked with the call center in advance, but they were very polite and gave me a good impression even before I left! (100 points for the call center) I headed for lunch at the Sakana Center in the Odawara fishing port on the way from the metropolitan area. I arrived at around 3:00, and when I checked in, the response was very blunt. . . There was no problem using the Shizuoka Prefectural Discount, but I was suddenly told that payment was cash only and that cards were not accepted. I saw the same response in other people's reviews, so it was a great answer to bring cash. I'm sure it's a cheap plan, so you don't have to pay card fees, so it's cash only, but if so, I'd like you to tell me when you make a reservation. Then choose a time for dinner. It was summer vacation, and it was right in the middle of Obon, so it was very crowded, so it seemed to be divided into three times, and it was a system to choose the desired time. The 18:00 event was sold out, so I chose the 19:30 event, but it sold out immediately. There was only a very early time slot of 16:30 for the rest, so it's safe. I have time until dinner, so I'm going straight to the pool. The outdoor pool is open until 17:00, and the hot spring pool "Ancient Beach" is a pool wear, but it is better to think of it as an indoor pool. At first, I didn't realize it was an "indoor hot spring". The water is not warm, so it is better to enjoy it purely as a pool. As for the undersea hot spring, the children were happy, but I feel that it would be nice to clean the aquarium a little more. The men and women change places at night and in the morning, so you can enjoy both. However, since it is an old facility, you will pass through the hallway to the bath and pool. And there are stairs on the way, and even more stairs are used to go to the bath. It is the exact opposite of barrier-free, so be careful. Dinner was a buffet at the theater. Seats are assigned to each room, so there is no need to rush. . . Competition for food. All customers on the 1st and 2nd floors will gather in the buffet area on the 1st floor. People who are exactly "dense" and flock to food. I thought this must be the Showa style. The taste is neither good nor bad, but various people spoil it, so the shape gradually collapses. There is a chuckman and solid fuel on the desk, and you can cook meat yourself. Since it will be replenished sequentially, I think that it will be fine after the wave of people calms down instead of the first round crowd. Also, due to the corona crisis, there will be no shows on stage. There is only a pigeon-shaped laser beam and an old-fashioned commercial song. Breakfast was at the same venue, but the seats in the morning are contested. I think the best thing to do is to tell the person in charge that you want to use it and have them clean it up. Hatoya goods are sold at the shop, so I think it's an interesting story. I've been wanting to stay once after seeing a commercial for a long time, and this time I was finally able to do it. It was a very good experience, but I thought it would be fine to stay only once. By the way, you can see the sea from all the rooms. After getting off the elevator, I could see the sea, the pool, and the Odoriko on the right side as seen from the corridor. The left side is completely oceanfront. But this time is enough, there will be no next time.
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