Terrible experience overall. Arrived at the hotel and had to wait 30 minutes before being allowed to check in due to all employees apparently being busy with one single other customer (there were 3 of them). Eventually got to my room, which was incredibly small and barely fit the bed - the ceiling is so low you nearly hit your head if you’re a little on the taller side. The bathroom stinks and the sink‘s plug is stuck and can only be removed with force - then to only reveal the reason why it was put in like that: it smells even more. Asked for an upgrade (which I hadn’t received prior already even as status member) or at least a different room at the reception and got denied with „nothing is available“ despite there clearly being rooms to book online for exactly my timeframe. Showing the annoyed and unfriendly front desk person that she just repeated „not available“. There’s many decent Hotels in Izmir, this is not one of them, especially not at this pricepoint.