Extended Stay America Suites - Jacksonville - Baymeadows

The hallway and stairwells were littered and dirty. The dogs were loud and incessant and water was not remotely hot (might not even melt butter). The toilet was clogged and required multiple plunger maneuvers with every flush. This is not a hotel for travelers with any experience or qualms. It seemed to work well for locals who may have been homeless, and we laud that!. We will not stay in an Extended Stay again as the quality of the properties has almost hit the bottom compared to years back when the brand was a ready choice for us when on trips requring a kitchen or a few days stay.

All the Staff, Customer service and (Team Lead Seteria Winggard) are outstanding the people who work at the front desk are very friendly and more than accommodating in a timely manner. They come to work ready to assist and improve. Thats all you can ask for. Thanks

I had ******* book me 3 rooms. I get there and they only had 2 room booked for me. But then the clerk said oh I don’t think they are clean!!! He said do you want to walk with me and we will see if they are cleaned. Went up and Bothe where dirty so he says I have no rooms for you. So after 2 hrs calling ******* one girl put me on hold then hung up on me. So eventually we had to go to another place to get a room. Will never use ******* again. They told me 3 rooms were booked only had two rooms booked. Very very bad experience from both parties. Never again with ******* or comfort suits. Terrible service on both ends !!!!!!

They cancel my reservation because they oversold the hotel capacity. They left us without a reservation despite having made it in advance and with a reservation code

Hotels, please remember that the right staff makes a world of difference. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming. I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay. The guy that checked me in around 6pm on Aug 28 was super nice and helpful. I wish I could remember his name to acknowledge his great attitude. Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. Her name tag said something like Rochelle. We took our towels down to the front desk to ask for new ones. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. And how she knew it was "stained" and not just dirty, I have no Idea. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And the tone she used was so rude. I think no one should be spoken to like that. But especially not guests at your hotel. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. Whatever that standard is, she was not meeting it. Anyway, I said ok, we'll pay for it. Then she said that the hotel doesn't just buy one towel at the hotel. They buy them in a pack. So we would have to pay for a pack of towels. Fifty dollars for one dirty towel. She started saying that we could try to wash it ourselves and see if it cleans up. Otherwise, we would have to pay fifty dollars. I tossed the towel on the desk and said just bill me whatever you have to. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. As she started checking us out, she said she was going to put a DNR on me. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. I figured whatever. At this point, I wasn't planning to stay at another extended Stay anyway. So, we went up to our room and packed our stuff and took it to the car. As I walked by the desk taking stuff to the car, she yelled "Are you ready to pay, sir!" Then she said she recognized me and that I had been kicked out of another Extended stay once before. Since I've never stayed at an Extended Stay before and never been kicked out of a hotel before, I said I think you've got the wrong person and kept walking to my car. I came back to the desk and she began to tell me that I had been kicked out before and showed me a little "DNR" note on her little Ipad thing. I said I'v

Sofa bed was extremely dirty with no sheets. The sink in the bathroom was leaking underneath. We got moved to a different room and the sofa bed was also very dirty and the staff was never at the front desk. We had to call them through a phone in the vestibule and sometimes wouldn’t even answer after like 5 tries. It was overall a bad experience and would not recommend this stay to anyone.

The room was dirty and had roaches i spent $30 on cleanin products to clean the room and the staff was nowhere to be found when i went to the front desk.

This place was filthy and still had evidence of the last person that stayed in the room. The only reason we didn’t leave is bc we had two toddlers that was over the road trip.