La Quinta Inn & Suites by Wyndham Charleston Riverview

This was the first time I booked a room at this hotel, and it will be the LAST! On arrival, I noted an odd odor in room 331, but, as I had many events planned, I deposited my bags and left the room, making a mental note to obtain an air freshener. Upon my return later that evening, the odor persisted despite the Febreeze I had purchased in my attempt to neutralize the odor. Finally, at 3:00 am the next morning, I came awake, unable to bear that horrible smell any longer. It was then that I was finally able to determine the nature of the odor: musty, damp carpet! I immediately attempted to contact the front desk to request a better room, however, there was no answer after numerous attempts. The phone simply rang and rang, unanswered by any staff member. Undeterred, I put on my bathrobe and made my way downstairs. After I found the attendant, she offered to provide me with another room "sight unseen" despite my insistence that I would need to inspect the new room before accepting the space. She was apparently concerned that once I inspected the new room, and, perhaps, contaminated the space (my paraphrase), her staff would then be required "to clean two rooms instead of one." I then insisted that this staff member accompany me to inspect the new room, in that case, so that she could then bear witness to any problems that may be present without my being required to make another vain attempt at contacting her. After we made our way to the new room, I stopped and attempted to hand the card key to the staff member. I did this after seeing the condition of the door, (i.e. peeled, chipped paint). The staff member refused to take the card key. I then opened the door and inspected the room. The peeling paint of the room's door matched the chipped enamel of the bathtub which was poorly concealed with cheap white paint which was wearing away. Overall my impression of this "hotel" is that it is shabby, poorly maintained, improperly staffed, and inadequately managed. The rooms are decrepit, unclean, smelly, and sorely in need of attention. Prior to this experience, I had pre-booked another room at this same establishment for a time in the future when I would again be traveling to Charleston. Following this terrible experience, however, I subsequently canceled that booking. I will NEVER book a room from this company again.

Good stay, great view from the Charleston Marina. Hotel is clean; staff team is friendly and good price. Definitely it was a good choice!

It was alright being a solo. I stayed for two nights, breakfast always ran out, room was fine but not too cleaned. Customer service was not too helpful.

If you keep coffee in the reception let be at least average or do not keep it!. Cleanliness and age of the property do not have to corelate.

The property was fairly clean, staff was wonderful but the hotel and rooms need updating. The furniture in the lobby was tattered and worn. The carpet should be cleaned more often because dogs are allowed on the property and in the rooms.

Overall a pleasant experience, close to folly beach and close to other attractions. The staff seemed pleasant, the bathroom seemed a little outdated but the room was clean overall. Not many choices for breakfast, and not much to choose from for purchase throughout the day/night.

This place is a perfect example of neglect. The lobby floors were sticky, the tables at the free breakfast as well. There was one staff member handling breakfast, and she was overwhelmed. So many items not restocked, eggs were most often empty, hot water for tea empty. Lots of scuffs and marks on the walls- looked like it hadn’t been painted in 20 years. Elevators made weird noises, room key swipes were so old multiple swipes necessary to get them to work. Overall sleazy vibe. Make a different choice.