Verified traveler
August 13, 2021
It was my first time in an unmanned hotel. There was no description of ********** as an apartment, so I mistakenly thought it was a hotel. Two days before check-in, it seems that the entrance key necessary for check-in will be sent to you, but it hasn't arrived, and when I told the call center that it hadn't arrived, they said very strongly that they had sent it to you. I got it. I also checked my junk mail, but it hasn't arrived. I can only feel a sense of disbelief.
I avoided the apartment type because there are many troubles, but I didn't know this when making the reservation, so I think the description needs to be improved. Also, the call center is only open until 5pm, so while I'm glad I was able to connect by chance, I'm scared to think that I might not be able to check in.
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