Yujing Saussurea Boutique Hotel Reviews

Response from Property: 尊敬的賓客您好，非常感謝您給我們提出的寶貴意見 因為您當時門上掛的是請勿打擾的牌子 所以客房阿姨 沒有進去打掃 您説的掛的潔凈室 這可能產生誤會了！ 是的您訂的法式房型 從辦理入住大廳這邊過去 需要走100 米左右，當時是我們的疏忽 給您説的從哪裡過去 沒有派人陪同你們過去， 十分抱歉！酒店的豆漿 牛奶 咖啡 基本都是速溶的 ，用完了都是當時添加的 因為我們用的都是正規的產品 不是什麼三無產品 也請您放心食用 ， 期待你呢再次光臨 祝您生活愉快！

Response from Property: 尊敬的賓客您好！ 非常榮幸您能選擇我們家酒店 ，更高興能得到您的認可!期待您的再次光臨， 我們在美麗康定小城等您，不見不散喲!，祝您生活愉快！

Response from Property: Dear guest: Hello! First of all, we are very sorry for the inconvenience and trouble you encountered during your stay. We value your feedback and are very sorry for the issues you have raised. 1. Regarding the aging of room facilities: The hotel has been renovated as a whole this year, not only the exterior, but all rooms have been renovated (the hotel rooms used to be ******* style, but now they have been changed to modern style, all floors, walls, curtains , mattresses are all new), the bathrooms in a small number of rooms have not been fully renovated due to drainage problems, but the toilets, shower partitions and dressing mirrors are all brand new. Obviously the update of the internal facilities has not met your expectations, sorry again; 2 . Regarding hygiene issues: In order to provide guests with a comfortable stay experience, the hotel uses high-quality cotton bedding with a density of 80*80. We are very sorry for the unclean bedding you mentioned and have immediately reported it to the housekeeping department. After feedback, the relevant departments will check the reasons and strengthen employee training and supervision on health inspections to ensure that similar problems will not happen again. I hope you won't be afraid of trouble next time and report to the front desk in time, and we will replace you with a brand new room. 3. Regarding the tray for holding towels, the hotel did not consider it carefully when purchasing it because the tray is made of leather. In addition, during the recent rainy season, the air is humid, and the tray may become moldy when exposed to water vapor. The housekeeping department has already given feedback on what you mentioned. In a similar situation, the hotel has purchased a new batch of waterproof plates last week and plans to replace them all next week. Finally, we are glad to see that you recognized the service attitude of our staff. We will continue to maintain and improve our service levels to ensure that every guest can enjoy warm and thoughtful service. Thank you again for your feedback and we hope to have the opportunity to serve you again and provide you with a better and more hygienic stay.

Response from Property: Hello dear customer! Thank you very much for your kind review! Your recognition is our motivation to move forward. We will continue to provide high-quality products and services and bring you more surprises. Thank you for your company and support. You are like the warm sun in winter, warming us and lighting up this city. We also look forward to your early return home. I wish you a pleasant journey and good luck in your work! Hope you have a good mood today!

Response from Property: Hello dear guests! We apologize for the inconvenience caused to you. Our hotel has been renovated. As for what you said, it is not yet fully renovated. The one next door is renovating and they are out of work and will not affect the rest of our guests. Please feel free to check in. Due to the recent tourist season, We are also working hard to serve every guest who stays in our hotel. Please forgive me if there is any oversight. I wish you a happy trip~

Response from Property: Dear guest, thank you very much for your recognition. The flowers of Yujing Snow Lotus will definitely continue to work hard to improve the service and quality of the hotel to a higher level. Yujing Snow Lotus will definitely become your home after a tiring journey! Looking forward to your visit again!

Response from Property: Dear guest: Thank you for your affirmation of our hotel. Your recognition will be our motivation to move forward. We look forward to your visit again and wish you a happy life.

Response from Property: Dear guest, thank you very much for your recognition. The flowers of Yujing Snow Lotus will definitely continue to work hard to improve the service and quality of the hotel to a higher level. Yujing Snow Lotus will definitely become your home after a tiring journey! We look forward to seeing you back home often! Looking forward to your visit again!

Response from Property: Hello dear customer! Thank you very much for your kind review! Your recognition is our motivation to move forward. We will continue to provide high-quality products and services and bring you more surprises. Thank you for your company and support. You are like the warm sun in winter, warming us and lighting up this city. We also look forward to your early return home. I wish you a pleasant journey and good luck in your work! Hope you have a good mood today!

Response from Property: 尊敬的賓客您好，首先非常抱歉沒能給您帶來一次愉快的入住體驗，經過一年的時間，玉景雪蓮酒店已經在2024年年初重新裝修，大堂、餐廳以及客房都做了整體裝修和升級，並且更換了管理和服務團隊，於7月份重新開業，相信可以給您帶來不一樣的全新體驗，期待您的再次光臨！

Response from Property: 尊敬的賓客您好，首先非常抱歉沒能給您帶來一次愉快的入住體驗，經過一年的時間，玉景雪蓮酒店已經在2024年年初重新裝修，大堂、餐廳以及客房都做了整體裝修和升級，並且更換了管理和服務團隊，於7月份重新開業，停車場也擴大了場地，面向住店客人免費，相信可以給您帶來不一樣的全新體驗，期待您的再次光臨！

Response from Property: 尊敬的賓客您好，首先非常抱歉沒能給您帶來一次愉快的入住體驗，經過一年的時間，玉景雪蓮酒店已經在2024年年初重新裝修，大堂、餐廳以及客房都做了整體裝修和升級，並且更換了管理和服務團隊，於7月份重新開業，相信可以給您帶來不一樣的全新體驗，期待您的再次光臨！

Response from Property: Dear guest, first of all, thank you very much for choosing our hotel to stay. We are also very sorry that we did not give you a pleasant stay experience. Our executive double rooms have rooms facing the river and rooms facing the inside. At that time, you raised objections. We will help you upgrade to a deluxe double room for free, even if you didn't agree. There are really no rooms by the river at that time. If there are, we will definitely help you change it as soon as possible. The room facilities and sizes are all executive king bed types! We look forward to your stay again and will definitely help you arrange a room that satisfies you. I wish you a happy life!!

Response from Property: Dear guest, we are very honored that you chose our hotel to stay. We regret that we could not bring you a pleasant stay. If you have any questions about the room, you can contact us. We will provide you with services 24 hours a day. We look forward to it. Wish you a happy trip again!