Guest User
April 4, 2024
I’m an owner at this property and have to say, money is better spent elsewhere. When you’re an owner, they don’t offer housekeeping every day. The restaurant on the Nanea property is a little bizarre in food choices, and last we were there I n July 2023, wasn’t even open for dinner. The only food option was the pool bar. And next door at the Westin Kaanapali, Pulehu had been closed since Covid, and no idea why they haven’t reopened it yet. Kids club is closed, and aside from pool dining areas, the food truck at the beach is open, but it’s walk up only, and good luck getting a table without long wait. All in all, a stressful vacation when you’re looking to unwind and feel pampered with great customer service. If you DO visit any pool at either property, good luck getting the servers attention. We’re literally there to spend money, and it’s like they don’t care. You’d think they have lots of staff to cater to your whims while at the pool, but nope. You have to hunt them down. All in all, I wouldn’t come here if not for the ownership we were duped in to, and the resale rules are so aggregious, I feel stuck. So we go, and I’m going again in June, but every time we go, we usually leave saying “let’s just give away our rooms and go stay somewhere else next time.” I won’t let it go to waste so here we go again, but for a seasoned traveler, who enjoys a little bit of splurge when taking my family to Hawaii, this isn’t it….