Guest User
June 12, 2024
We visited this hotel 2 years ago and had a great time so thought we would return and try the rooms with a private infinity pool. We were not disappointed. The room was just lovely and the sun seemed to shine on the deck and pool all day - the retracting sun shade on the deck area came in very handy in the afternoon. During our entire stay we only ever encountered staff that were smiling, friendly and very pleasant, this is very unusual in our experience. The customer service throughout the hotel, from reception, to restaurant, snack bar, evening bar team (particularly Livia), and cleaning and maintenance staff were all exceptionally warm and friendly. In our experience this is rare so kudos to all of the team for consistently achieving this. We were half board and the food was always varied, plentiful and of a great quality. The Nespresso machines that were used in the morning by many of the guests at breakfast, which were a new addition since our last trip, always provided great entertainment -(the staff member who was on hand every day to help guests navigate the various options on the machine deserves a medal). In particular my husband enjoyed the desserts in the restaurant in the evening, something that he remembered from our previous trip, and thankfully they were still great (both variation and portion size). We enjoyed our trip immensely, the proximity to Lassi and Argostoli make it ideal for a little exploration in the immediate vicinity. We will be highly likely to return, something that we don't often do, but the location, friendly service and great facilities all add up to a place that remains on our top spots to visit. Thank you to all the team involved , we had a great time!