Hotels near Clubhouse Sports Bar and Grill in Kent

I'm a Wyndham platinum member. We were going to give this place another shot. We used to stay here on our business trips to Kent and Fife that we make two or three times annually. Also, the proximity to Showare center is nice, as we have traveled to watch WHL hockey games in years past. In fact, once upon a time they offered a discount rate for WHL fans. This place was going downhill then. It's much worse since COVID. I really should have not booked here after reading all of the recent reviews online. But, I was a sucker for a cheap room. And we had some late night activities planned at Kent Station shopping complex. And one of our business stops is nearby. So, when I saw a really affordable rate on the king jacuzzi suite, I booked it. Like over a month out. We've stayed in one of those before. Surely we can do this. It's just a bed, right? Ughhhh! I feared this would be a mistake. I swore we'd never stay there again. I guess was held to that oath. I arrive just after 4PM and after a brief wait I find that they had us a twin double room. The room I booked was not available. I said I don't care about the Jacuzzi tub, just having a King bed. Which she tried to charge more for. I showed her my booking confirmation and rate, she reluctantly agreed to honoring that rate. But in the future I need to call to confirm the room. I've always booked my rooms online through the Wyndham website or app. I've never had this happen anywhere before. At a bit more expense I pulled up the app and booked a night at the La Quinta that we usually stay at in the Fife and Tacoma area. I will never stay at that Ramada again, even if it was free. Just read the Google reviews about how run down it is and the shady neighborhood. We probably just got saved from having our car broken into overnight. Look at the recent posted photos on the Google reviews as well. Yes, it's that bad. Also, the restaurant next door is closed permanently. Windows boarded up. Just not a good sign at all. Nearly all of our personal and business trips result in us staying at Wyndham hotels. This location is a dark stain on the name of Ramada and Wyndham. In contrast, I walk through the door at La Quinta here in Fife/Tacoma and they are super friendly. I mention that I just booked the room and we had a bad experience at another location and came here. About 30 minutes after getting into our room I got a call from the front desk asking if everything is OK. Wow. I have a review posted on that hotel, and I'm going to update it.

Quiet and beautiful people

This hotel is a great one. The rooms are always clean, well stocked with linens, towels and best of all, they have kitchen utensils and dining ware that helps with cooking. The location is excellent with shopping very nearby, a 7-11, Starbucks and some restaurants within a 5 minute walk from your room. The staff are always nice and friendly and they have guest laundry available. There is a 7 dollar a night parking fee but that is helping to keep the parking lot safe and in all honesty, it could be a lot higher. I would recommend this hotel to anyone. I will say this though, check third party booking sites before booking directly as you may be able to get a better deal.

So let's start with saying I stayed at this hotel recently, think a couple of days ago, with my family so we could attend a funeral. I selected a hotel near the airport for ease of access knowing that we all came from three different places, using two different airlines and one person driving. Our troubles started upon arrival. Despite having one member's air travel being delayed by an hour, we still arrived long before the 4pm check-in time and was promptly told the room was not ready and we could call later to find out when it is ready. There is something... odd going on with their phone. At times the call would not connect, like it did when we were at the airport when I tried to call, and other times it will go through. This happened throughout the entire stay, so I simply asked if they had an approximate time when they think it might be ready. She snapped at me that check-in is 4pm, as if I hadn't heard her before. Years ago, I did housekeeping for a summer. I know there is a list, and where we are on the list might suggest if we are going to be closer to 4pm or a little earlier. We left with our bags, despite them offering to hold them for us, because no trust had been established here. I called twice later, the first time the call would not connect, the second time our rooms were ready at 2pm. We were not given the Preimum WiFi password at check in. We were not given pool information at check-in. Really the only information we were given at all was about having a menu in the room for the breakfast service which is not... true. We all heard it, and not only was it not there, another staff member seemed confused why we were asking for it. This brings us to the other problems. This hotel advertises services and amenities they literally do not have. The Basil restaurant is not operational and is described as permanently closed by staff. There is no onsite restaurant. This meant, for us, that people on different meal schedules were now needing to eat together because the convenience of onsite preparation is simply not there. The first night, I noticed there is no HBO. They advertise on their website, but I assure you there is no HBO. It's not listed in the guide and there is no amount of channel surfing that will find what is not there. They do have StarzEncore but mostly it's an On Demand service that charges 19.99 for movies that are currently streaming on subscriptions services. These are not even in theater movies. The TV on-screen guide will suggest you can cast to the TV. This is not true. Embassy Suites has disabled this feature. The app is certainly capable of this feature, but the way they have it set-up is to use your phone as a glorified remote. It can not cast to the TV. We paid for a premium suit as well. 3 adults in a room that is advertised to hold 6. The premium service affords us certain additional services, see attached photo, which includes the Premium WiFi I had to call and wait to get and the snacks which are said to

Good breakfast and warm service. I came from the airport at nine in the morning and asked if I could check in early. Check it at the front desk and say yes. Also suggest me to breakfast first. Stayed one night and ate breakfast for two days

I found the Courtyard Federal Way to be a halfway decent place to spend the night, but there were definitely some things that made my stay less than awesome. My room was comfortable and serviceable, and the bed was decent. I was on the 7th floor, but some of my co-workers who also stayed in the hotel on lower floors complained their room smelled strongly of B.O. However, despite being up on the 7th floor, I wasn’t immune to the loud banging as someone took out the trash behind the hotel and let the dumpster lid slam shut at 5:45am, waking me up way earlier than I’d intended. The morning after my sleep was where I experienced the most hiccups. Following the undesired super-early wakeup, I searched for some coffee to help finish my morning takeoff, only to find there wasn’t a coffeemaker in the room, so I went downstairs to see if there was something in the lobby — when I asked the desk clerk about coffee, he admitted not all the rooms had coffeemakers but they didn’t have coffee pots in the lobby, I had to go to the Starbucks shop in the lobby and buy coffee. When I checked in, I was told breakfast was included as part of my stay and that my room number would be on the list, so imagine my surprise when I was told at the Starbucks counter that my room number was not on the list. I went to the front desk and was informed that no, I didn’t get free breakfast after all, but the manager apologized and said she’d apply a credit to my account — however, the breakfast credit is only $10, which in many cases didn’t cover the entirety of the cost of breakfast at the in-house Starbucks/food place, so I ended up still having to pay a few bucks for an overpriced yet meager breakfast burrito. All in all, as a hotel, the place is okay, but definitely not a great overall experience like I’ve come to expect at hotels in general or Courtyard by Marriott locations.

We were looking for a night out for my birthday. We were greeted upon arrival by friendly front desk employees, Isela and Sabrina. They promptly checked us in and made us feel very welcome. During the welcoming, they found out it was my birthday. Isela and Sabrina wished me a happy birthday and made me feel special. Our room was clean, and we had a pleasant night’s sleep. The breakfast was also delicious and everything was kept very tidy around the serving area. We did not get the lady’s name who was working in the breakfast area but she was very pleasant and kindly assisted us with making our pancakes. Thank you for great customer service. Will stay here on our next visit to Auburn.

The staff isn't very friendly, the area is not very safe and the room was dirty. We found old pistachios under the ottoman in our room. The man that checked us in seemed irritated that we arrived and interrupted him. He wasn't welcoming and didn't greet us or smile once. We had to be the ones to say hello when we walked in. I don't recommend this hotel. They could do much better. There also seemed to be some generator or something running all night long both nights we stayed so, it was very loud in the room. We didn't sleep well at all.

The room is clean and the service is good, however, they are still hiding behind the ”we cant service your room because of Covid” excuse. Which is now an old record especially as many hotels have got back to full service. The thing which really lit me up was after a 4 day stay for $570, ”It is against company policy to call a taxi for the airport” however they will give you a number, which my UK cell was having problems to connect with. I asked if I could use the desk phone and make the call myself, ”no we cant do that either”. I had to call a colleague who I knew had a US cell as well at UK to call me a taxi. VERY DISAPPOINTING END TO THE TRIP.

Good service. Good room