3-Star Hotels in Kentwood

I want to call out the exceptional support and service offered by Mario and Dee! My husband and I stayed here recently for one night. Mario helped us with setting up a taxi as our flight was to arrive at 12:30am. He not only coordinated the taxi, but shared updates with me via text. Then, our flight was canceled and we needed to cancel our stay. Dee and Mario jumped in and made the cancellation simply and effort free. However, we were clearly meant to meet Mario and Dee as the next day we had complications with our flight again and needed a place to stay. Who did we think of first, our friends at the Residence Inn. Knowing our flight was delayed and bags were delayed to the following day, Mario greeted us at 10:30pm in the lobby with care packages and upgraded our room to help us feel more comfortable. He also added in a later check out as I needed to work remotely. Dee made us feel so comfortable the next morning during breakfast with helping us with fresh coffee and all the goodies. It is so rare to find service like this these days, we will be back and will recommend this hotel to friends and family. The hotel offered a great military rate too. The room was new, clean and the full kitchen was an added bonus! We want to give huge props to Mario and Dee and the entire staff from the Residence Inn! Thank you!

With a stay at Courtyard by Marriott Grand Rapids Airport in Grand Rapids (Kentwood), you'll be within a 15-minute drive of Frederik Meijer Gardens and Sculpture Park and DeVos Performance Hall. This hotel is 8.3 mi (13.3 km) from Downtown Market and 11.1 mi (17.8 km) from Van Andel Arena.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Grand Rapids? This hotel has 625 square feet (58 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 84 guestrooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

My dad and I had been coming from Wind Lake, WI on a 5 day road trip. When we arrived there at around 7:20 pm, our rooms weren’t even cleaned yet because the housekeepers didn’t show up at all. There were 2 women working and they were VERY disorganized. After several minutes there was this African American woman who asked what my name was and asked me a few other questions that I don’t remember. Even though I was being polite, she gave me an attitude and thought I had an attitude or something. I think she was rude/crabby because the maid didn’t show up for work that day. I remember at one point in that conversation when we were sitting in the lobby she said “Ooh, I don’t think we can get you a room” in a real sarcastic kind of voice which was uncalled for but I ignored it. We waited over 40 minutes and had to keep asking for updates as nobody even bothered to automatically come over and bother to apologize or keep us informed. This part was not the hotel's fault but my dad had informed me that the Lake Express ferry ride back home from Muskegon, MI to Milwaukee, WI was booked for both of the day shifts tomorrow. This along with the rooms not even being ready got me so upset that I had to go outside the hotel to calm down in the nice roofed patio area from crying heavily. I do wish to say though the hotel’s lobby was beautiful and clean looking with a nice big flower in a vase on a coffee table. After a while the same woman came out and apologized if she sounded crabby/mean - we learned she had been there since 5 am because they were short staffed. I forgave her and from that point on she became nicer and more helpful. I explained I was also upset because of the ferry situation and she understood. Still though, our rooms after about 40 mins were not clean so we decided to come back later and eat downtown before the restaurant closed at 9 pm. By the time we got there it was about quarter to 9 pm. That restaurant stopped serving food at 8 pm. This also was not the hotel's fault but the restaurant worker’s for not being more detailed about when the kitchen was closed. We were trying to find Rumors nightclub as well and the dance floor did not open until 10 so at around 9:30 we left downtown. It was late getting back to the hotel because there was a traffic accident on the road and it was very busy. When we finally came back to the hotel at 10:27 pm, I still could not check in because I had to transfer funds to my credit card from my savings account but that only took less than 5 minutes. I could not check in until around 11:12 pm because their computer systems were having issues from last night’s storm. For some reason my dad got checked in right away, probably because he didn’t make a reservation through a third party service like I did. The nice thing was that I was told I could use the pool as long as I wanted to as long as I was quiet but since I had so much luggage organization to do I had no time. I can confirm from a previous review mention

With a stay at Extended Stay America Suites Grand Rapids Kentwood in Grand Rapids (Kentwood), you'll be within a 15-minute drive of Frederik Meijer Gardens and Sculpture Park and Van Andel Arena. This hotel is 7.2 mi (11.6 km) from Downtown Market and 8.3 mi (13.4 km) from DeVos Performance Hall.Make use of convenient amenities such as complimentary wireless internet access, discounted use of a nearby fitness facility, and a vending machine.A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.Make yourself at home in one of the 104 guestrooms, featuring kitchens with refrigerators and stovetops. Kitchenettes are outfitted with microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and coffee/tea makers.

This hotel is super clean and well kept, the pool area was clean and I felt comfortable swimming there. Check in process was super easy, thanks!