Hotel near Indira Gandhi Int'l Airport Area,New Delhi
Featured facilities: Pool, Spa, Sauna
Amazing
123 reviews
9.4/10
1 night
From $102
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8,3/10
Very Good
GGuest User*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
AAlison J BrownWhat an amazing experience this hotel is, and it is an experience in every sense of the word. Attention to detail drives everything here from the manager, who personally welcomed me, down to the trainee who asked if I need an evening ‘turn down’ of my room. Nothing is too much trouble. The colonial era architecture and decor is beautiful in this hotel that is 123 years old, but nothing is in any way tired. The staff are awesome and the food is excellent. My room was simply the best I’ve ever stayed in.
GGuest UserExcellent value for money. The hotel is about a 10-minute taxi ride from the airport, located in the Aerocity area, which is bustling with hotels, restaurants, and shops. The area is clearly expanding. The rooms are spacious and well-designed, and also very well soundproofed. Breakfast is good, fresh, and plentiful. The staff are friendly.
Hotel near Indira Gandhi Int'l Airport Area, New Delhi
Price per night from:$97
9,0/10
Great
GGuest UserConvenient hotel for a stopover between flights, close to the airport. You can get there by metro (one stop, about 20 rupees) or by Uber for around $3. A taxi can also be arranged and paid for at the hotel desk, though it will be more expensive.
The staff are friendly and helped resolve an issue with extending the stay.
The room has everything necessary: a bed, air conditioning, and amenities. If you have some time, you can visit the outdoor pool.
If you don’t want to gamble with the nearby scam hotels, this is a very good option, although the price is not low.
Hotel near Indira Gandhi Int'l Airport Area, New Delhi
Price per night from:$89
9,2/10
Great
GGuest UserRoom in Aloft hotel is comfortable and spacious, compared with other 4/5 stars hotels in Aerocity. I stayed 4 of them.
Breakfast is with various options for vegetarian and non-vegetarian guests. The dining hall is beautiful too. I would like to try their sushi restaurant next time.
One problem was the noises at night. Maybe there is some night club nearby. I am relatively sensitive to the noises so that made the sleep difficult and shallow. But except for this, the rest are all good.
Hotel near Indira Gandhi Int'l Airport Area, New Delhi
Price per night from:$77
7,4/10
GGuest UserThis hotel location is 100% ideal but more than that is the service & hospitality. Sauraub front desk manager is incredibly accommodating & always ready to find prompt solution to any issues. As I was not happy with the room that was given even though I booked & paid for a nicer one, he immediately understood my valid concern & found a solution on the spot.
Restaurant staff & food (many choices in buffet) are outstanding & my compliments to the chefs & management of the restaurant. Always a smile & always ready to assist. Great training & congratulations for a job well done!
GGuest Userrooms and big and spacious and very clean. provided with slippers and good quality shampoo body wash and conditioner. staff were super friendly
pool was closed for renovations, gym is decently decked out with equipments.
huge downside- we ordered delivery on swiggy/ zomato and could not get it delivered to the counter.
porters were also quite slow when we called to bring our luggage down for checkout, took more than 10mins so we ended up just bringing luggage down ourselves as our car was here
Hotel near Indira Gandhi Int'l Airport Area, New Delhi
Price per night from:$101
9,4/10
Amazing
SShivcharan VarmaThis hotel is very popular because of its great location in the Aerocity which is convenient for Delhi airport
It’s very clean and staff are very nice
Hotel near Indira Gandhi Int'l Airport Area, New Delhi
Price per night from:$102
8,1/10
Very Good
AAnette KThe hotel is literally right next to Janakpuri west metro station. Staff were very forthcoming. Rooms are clean and have a safe, mini fridge and iron. There is a small shopping complex next to the hotel.
AAlex PervovWe had a confusion with the booking because several hotels in this chain have almost identical names. By mistake, we booked the one in Delhi instead of Gurgaon.
When we arrived for check-in, it took nearly two hours of back-and-forth with the staff trying to fix the situation, request a refund, or switch to the correct hotel. In the end, they assured us that everything would be resolved — they said they’d contact the other branch and process the refund.
Unfortunately, the refund never arrived. I ended up spending more than 3–4 hours in total on calls, messages, and endless explanations just to fix something that should’ve been simple. Definitely not the kind of experience you expect when paying $350 per night.