Bad experience from start to finish. Booked the Macdonalds Morlich hotel for a 3 night stay. Things didn't get off to a good start when we entered the room, there were flies all around the window (counted 10) luckily the window opened fully so I was able to get rid of them. We were on the third floor in room 351, from a health and safety point of view there were no safety catches or security screens on windows which I found a little concerning? In addition, a squeaky toilet door and radiator not attached properly to the wall just added to our initial concerns. We choose to ignore all of this as it is an aging hotel and does need some serious refurbishment although not cheap by any means. The straw that broke the camel’s back was next morning around half 5 when we were awakened by the constant noise of the lift in use not only by a coach party leaving early but every other customer who used the lift after that, it was incessant and annoying to the point of giving my wife a severe headache, even the noise of the tv wasn’t enough to drown it out. We eventually gave up and my wife contacted reception and spoke to the night manager who said he would speak to his manager and call us back. He called back promptly and informed my wife that he had spoken to his manager and we would be moved to an executive room in the Highlands Hotel later that day. We duly continued our holiday with a wonderful walk around Loch an Eilean which I would recommend to anyone, but before we left we spoke again to a new receptionist to clarify the situation and she said the information had been passed on. On arrival back at the hotel late afternoon, we spoke to the same receptionist, who then informed us that the duty manager had stated there were no rooms available. We immediately asked to speak to the manager and informed him of our complaints and the promise made to us by the night manager. The manager was adamant that they were fully booked and there was nothing he could do, no explanation was given as to why the room promised to us in the morning was not available now. Apparently our only options were to endure another 2 nights in the same room or cut our holiday short. We chose to leave immediately which was a really sad and disappointing end to what we hoped would be a well earned break in Aviemore. We have had a few enjoyable holidays in Macdonalds hotels over the years, namely Forest Hills in Aberfoyle, Holyrood Hotel in Edinburgh including Highlands Hotel many years ago but never encountered such an unacceptable and unprofessional standard of service. Furthermore, if we had been informed in the morning that there were no rooms available we may have been able to find accommodation elsewhere in Aviemore but as you can imagine at such a late stage in the day and after a long frustrating time web browsing we were unsuccessful and returned home. Your customers deserve to be treated with more respect and empathy and I would not recommend this hotel to anyone. Cue yet a
Very Good
43 Reviews