Delta Hotels Orlando Celebration

Worst hotel in the world. Avoid this place at all cost 1. I was double charged for the destination fee even though I’ve paid for it through the app. The reception that addressed us was extremely adamant and aggressive on charging us when we came to clarify on this issue…On the first night we clarified with reception and the man that addressed it was confused and adamant on charging us until another lady came and whispered something to him. He then clarified and said it would be refunded back to us. The next night I checked my bank account and noticed another destination fee was charged for the second night even though once again we’ve already paid for it on the app. So I went and clarified with him again and he could not give a proper explanation, one moment he said the fee charged on the app was different and the next moment he said it’s the same destination fee. Yet, they still charged us twice. It seems that he is bad at his job and it felt like a hostile situation. 2. We had booked the free hotel shuttle to Magic Kingdom but the bus was at least 15minutes late and we decided to call an Uber. Soon after, the bus came and just as we were about to board and cancel our Uber, one of the staff outside gave us advise to take the Uber as the shuttle would be slower since it had to make a stop and we had to take the monorail whereas the Uber could just avoid all that hassle. So we took his advice and waited for our Uber to come but as it turns out the park did not allow the Uber to enter directly and because of that we had to make a big detour to stop at the same area as the shuttle which was already there and we had to get down to take the monorail…so essentially the hotel made us pay a $15 Uber for a slower ride when we could have gotten a free shuttle that would’ve saved us more time. 3. Small issue but this is the first hotel I’ve been to that didn’t provide any toothbrush or toothpaste. It was likely that we had to request for such basic amenities to be provided but at this point where the staff was already so hostile we decided to just use our own ones. Overall, the service and attitude of the staff here have been consistently terrible. I do not know how this is under Marriot. In my opinion the front counter that addressed us should be fired based on his attitude and how poorly he handled the situation.

Overall the place is fine, but the surprise $50 fees they charge you when you check is just completely ruined the whole experience (just stayed 1 night so it's possible they surprise you with this per day). It's one thing to add it to the price ahead of time, it's another to exclude it when you book through ******* and then get essentially hustled once you are there to check in. As usual the front desk will ask for your card and mention they'll put a hold on it for incidentals - which is fair and common as well as parking and resort fees. If course the credit card reader doesn't tell you the total and they don't offer up the additional costs without you asking. The place is ok, but a far cry from a "resort" or anything you would expect to pay for parking for. The staff were all very lovely though.

Overall was a nice hotel! Everyone was very friendly, took a bit to get a working key to our hotel room once we got a working key our toilet then wasn’t working properly. They offered for maintenance to come fix it but I explained how we just wanted to get into our room to relax being it took awhile to get keys that worked to our room and they gave us a new room.

Heat was broke in room and it was cold at night. Pre ordered ammenitys in room for anniversary, was not there. Key into building worked half the time. Someone broke out of the elevator stuck on the 7th floor leaving us with 1 that took forever. Wifi tv and phone down for HOURS.

Delta Celebration has a great atmosphere and was the perfect spot for a quick vacay. It’s like a mini resort! Love the pool area and all of the great food/drink options. The rooms are exactly what I expected, very clean and updated. Everything was very accommodating and easy to unwind with all of the amenities!! 10/10 would recommend!

Hidden fees unreal , room smell awful , was reported , no one had the courtesy to call me or help me with this issue after being reported, coffee filter stick inside a/c vent

My room had no working phone, broken drain in shower and listened to the sound of water in pipes like a running toilet all night. Also every time someone came through the building the door slammed shut and shook the room.