Mercure Urabandai Resort & Spa Reviews

Response from Property: Thank you for your stay at Mercure Urabandai Resort & Spa. We are deeply honored and delighted that you gave all our services a perfect score and the highest praise of "Outstanding." We are also pleased to learn that you were satisfied with your afternoon tea, late-night snacks, and spa experience. It is our greatest honor to have you enjoy a comfortable and pleasant stay and create wonderful memories. We will continue to strive to provide even better service and a more comfortable environment for every guest. Thank you again for sharing this warm review, and we sincerely look forward to your next visit.

Response from Property: Thank you very much for staying at Mercure Urabandai Resort & Spa and for sharing your wonderful review.We are delighted to hear that you enjoyed the peaceful atmosphere of our mountain resort and found it to be a relaxing place to unwind. It is also wonderful to know that our onsen and sauna helped you recover after your travels.We are pleased that you enjoyed our all-inclusive lounge service, including the complimentary drinks and snacks during tea time and in the evening. We are especially grateful for your kind comments about our breakfast. Our team takes great pride in offering a wide variety of both Japanese and Western dishes, and we are delighted that you found them enjoyable.Thank you once again for choosing to stay with us for two nights. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Urabandai in another season, where you can experience the beauty of nature throughout the year.Warm regards,

Response from Property: Thank you very much for staying at Mercure Urabandai Resort & Spa. We also sincerely appreciate you taking the time to provide us with your evaluations and feedback on each item. We are delighted to hear that you were satisfied with the location of Urabandai. We are especially pleased that you enjoyed your stroll around Goshikinuma and that you were able to experience the unique charm of this nature-rich area. We are also pleased to hear that you were satisfied with the variety of breakfast options, which is a great encouragement to our kitchen staff. We will use your feedback regarding the facilities and amenities as a reference for future improvements, and we will strive to make your stay even more comfortable. We will continue to work hard to improve our services so that we can provide you with a satisfying stay. Thank you very much for taking the time to provide us with your valuable feedback. We look forward to welcoming you back again.

Response from Property: Thank you very much for staying with us and for taking the time to share your feedback.We are delighted to hear that you enjoyed our convenient location near the lakes, the complimentary lounge service with tea and alcohol time, and our relaxing onsen.It is wonderful to know that you were satisfied with the breakfast selection and found the room spacious and comfortable.Your kind words for our staff mean a lot — they will be very happy to hear your compliments.We truly appreciate your warm review and look forward to welcoming you back for another relaxing stay in the future.

Response from Property: Thank you very much for staying at Mercure Urabandai Resort & Spa. We appreciate your positive review. We are very grateful that you enjoyed your stay at our hotel. We look forward to welcoming you again.

Response from Property: Thank you very much for staying at our hotel and for sharing your feedback. We are delighted to read that you were satisfied with our hotel's environment and clean air, the newness and comfort of our hot springs, the complimentary drink service, and the spaciousness of your room. Your description of our hotel as a "five-star hotel" is a great encouragement to all our staff. However, we apologize for any inconvenience caused by the lack of shopping options in the surrounding area. We will do our best to address this issue, including by providing more information about the area. We hope you will come again to enjoy the natural beauty and hot springs of each season. All our staff look forward to welcoming you back.

Response from Property: Thank you very much for choosing Mercure Urabandai Resort & Spa and for taking the time to share your feedback with us.We sincerely apologize for the inconvenience and disappointment you experienced during your stay. In particular, we are very sorry about the leaking toilet in your room. This should not have occurred, and we take your comments regarding the condition of the room very seriously. We will share your feedback with the relevant departments and strengthen our inspection and maintenance procedures.We also regret that the breakfast service and organization did not meet your expectations. We understand that a smooth and well-organized breakfast experience is an important part of a comfortable stay, especially during busy periods. We will review our breakfast operations and guest guidance to improve the experience for our guests.We are especially sorry that, having stayed at Mercure hotels in Europe, your first experience with Mercure in Japan did not live up to the standards you expected from the brand.Your feedback is valuable to us, and we will use it to improve our facilities and services.Thank you again for bringing these matters to our attention.

Response from Property: Thank you very much for staying at Mercure Urabandai Resort & Spa. We appreciate your positive review. We are very grateful that you enjoyed your stay at our hotel. We look forward to welcoming you again.

Response from Property: hank you very much for staying with us.We are very pleased to hear that you enjoyed our rooms, buffet breakfast, lounge, hot springs, etc.Your kind words about our staff's service are also very encouraging.We would like to thank you for recommending us to your family and friends.All our staff look forward to welcoming you back!

Response from Property: この度はメルキュール裏磐梯リゾート＆スパにご宿泊いただき、また高い評価と温かいご感想をお寄せいただき誠にありがとうございます。「全てに大満足でした」とのお言葉を頂戴し、スタッフ一同大変嬉しく拝読いたしました。設備・アメニティやサービスにも高い評価をいただき、心より御礼申し上げます。お客様からのお言葉は、私どもにとって何よりの励みでございます。これからも皆様に快適で心に残るご滞在をご提供できるよう、サービスの向上と施設の維持に努めてまいります。また裏磐梯へお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同、心よりお待ちしております。

Response from Property: Thank you very much for staying at our hotel and for your wonderful comments. We are very honored to receive your compliments on the cleanliness and spaciousness of your room. We are also pleased to hear that you found the room convenient for sightseeing in the surrounding area, and that the front desk staff's explanation of how to get to Goshikinuma was easy to understand. We will continue to strive to provide a comfortable and safe space for our guests, as well as easy-to-understand directions. We hope you will come again in a different season to enjoy the natural beauty of the Goshikinuma area. All of our staff look forward to welcoming you back.

Response from Property: Thank you very much for choosing Mercure Urabandai Resort & Spa and for sharing your kind feedback with us.We are delighted to hear that you were satisfied with our convenient location and the quality of our services. Your kind words are a great encouragement to our entire team.We will continue to do our best to provide comfortable and memorable stays for all our guests.We sincerely hope to have the pleasure of welcoming you back to Urabandai in the future.We look forward to seeing you again soon.