Oazahibara Kitashiobaramura, 1093-309 Aza Kengamine, Yama District, Kitashiobara Village, Yama District, Fukushima Prefecture, 969-2701, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Mercure Urabandai Resort & Spa
8.3/10
Very Good
65 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities8.4
Service8.2
Cleanliness8.5
Filter by:
Sort by:
All reviews(65)
Positive reviews(23)
Reviews with photos/video(8)
Awesome stay(7)
Delicious breakfast(7)
Relaxing hot springs(5)
Awesome rooms(4)
Convenient location(4)
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Jan 2025
Couple
16 review
9.5/10
Amazing
Posted on Feb 15, 2025
Room is spacious , buffet breakfast have varieties to choose from. We enjoyed the lounge in the evening which there are drinks , alcohols, wines with some snacks arrange for guests to relax. The onsen is comfortable. Staffs are polite and helpful. Recommend for family or friends to stay in this hotel.
Response from Property: hank you very much for staying with us.We are very pleased to hear that you enjoyed our rooms, buffet breakfast, lounge, hot springs, etc.Your kind words about our staff's service are also very encouraging.We would like to thank you for recommending us to your family and friends.All our staff look forward to welcoming you back!
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Dec 2024
Traveling with friends
1 review
7.5/10
Posted on Feb 1, 2025
Good location of being the mid point of several ski resorts and good Onsen.
Response from Property: Thank you very much for staying with us.We are very pleased that you enjoyed our hotel's location.We hope you will use us as a base for visiting ski resorts and hot springs.We look forward to welcoming you again.
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Feb 2025
Couple
1 review
9.5/10
Amazing
Posted on Apr 5, 2025
The accommodation is great. The scenery is beautiful, the location is great, the hot springs are also unique, it is also a pleasure to soak in the hot springs while watching the snow, and the free drinks are also extraordinary
Original TextTranslated by Google
Anonymous User
Japanese Style Room
Stayed in Jan 2025
Family
1 review
8.0/10
Very Good
Posted on Feb 24, 2025
The toothbrushes had changed from wooden to plastic, which made it easier to brush my teeth.
I wanted some natto for breakfast. The rice and grated yam for breakfast were delicious. All the staff were polite.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We are pleased to hear that you enjoyed the feel of our toothbrush and the rice and grated yam for breakfast. We also appreciate your request regarding natto. We will take this into consideration when improving our menu in the future. We are also encouraged by your kind comments regarding the service provided by our staff. We will continue to strive to provide you with a comfortable stay, so we look forward to welcoming you again.
Mrs.Poon
Japanese Style Room
Stayed in Oct 2024
Family
6 review
8.0/10
Very Good
Posted on Nov 15, 2024
Buffet breakfast is OK, buffet dinner is very rich, the hotel is very big, the room is 36 square meters, Evening social15:00-18:00/Night cap21:00-23:00 is very good, the hot spring ♨️ has 𣑲 leaves outside , there are hot and cold hot springs inside♨️
The bus times are quite sparse! Most buses run every 1 hour to 2 hours, and the journey takes about 20 minutes.
Gosekinuma is near the hotel, about 8 to 10 minutes' walk!
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for staying at our hotel.
We are glad to hear that you enjoyed the buffet breakfast and dinner, the spacious room, and the evening social and nightcap. We are also glad to know that you were able to enjoy the autumn leaves in the open-air bath. Hope you can enjoy the charm of the hot spring while enjoying the scenery of the four seasons.
We apologize for any inconvenience caused by the bus schedule. We will use this as a reference for future improvements. Goshiki-numa is also nearby, so I am glad that you enjoyed the walk.
All our staff are looking forward to your next visit.
PPShiwasu
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Aug 2024
Family
21 review
7.0/10
Posted on Oct 20, 2024
The foreign staff in the hotel cleaning and restaurant are very enthusiastic, but overall they can only be considered qualified. It may be mainly open during the ski season, and it cannot catch up with the configuration and service level of mainstream five-star hotels.
There are many experience projects, suitable for families with children.
In addition, the location of the hotel is not suitable for public transportation, but driving by yourself is still very interesting.
It takes about 1 hour to drive to Togakushi nearby, and less than 1 hour to drive to the coast of the Sea of Japan.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and sharing your feedback! We are glad that you gave positive comments on the hotel cleaning and restaurant foreign staff and felt their warm service.
We understand your comments on the facilities and service level, and your feedback is very important to us. We will strive to improve our service quality to reach higher standards. At the same time, we are also glad that you mentioned that the hotel is suitable for family tourists, especially during the ski season.
Regarding the suggestion on transportation, we will consider how to improve the information delivery so that future guests can better plan their trip. We look forward to your visit again and enjoy more fun and comfortable experience! Thank you for your support!
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Dec 2024
Family
6 review
10/10
Outstanding
Posted on Mar 6, 2025
The hotel where you come to ski is only 10 minutes away from two famous ski resorts and 17 minutes away from the town. Why stay in a resort in the ski resort?
Original TextTranslated by Google
Guest User
Classic Room, Japanese Style, 2 Single Beds and 3 Futon Beds
Stayed in Sep 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 18, 2024
I am really satisfied with this hotel. There is a famous Gooseki attraction right in front of the hotel where you can take a walk. As for the buffet dinner, all kinds of wine are provided for free, including Japanese wine, red wine, champagne, beer, etc. The sweet shrimp and honeydew melon are delicious, and the breakfast is also rich. , afternoon tea and the evening bar also provide free wine and snacks. I thought the hotel was cheap, but it was really worth the money. I will go there next time.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and leaving such a positive review! We are glad that you had a satisfactory stay here, especially the convenient location of Goshikinuma and the rich buffet options you mentioned.
We are very proud to provide you with a variety of drinks and delicious meals. At the same time, afternoon tea and free snacks at the bar are also to make guests enjoy a more comfortable stay. We are very pleased to receive your recognition.
We look forward to seeing you again and enjoying more good times in our hotel! Thank you for your support and trust.
Anonymous User
Japanese Style Room
Stayed in Aug 2024
Traveling with friends
62 review
9.0/10
Great
Posted on Sep 12, 2024
Very nice and nice hotel, but there is no air conditioning in the room. There are also no convenient stores nearby. are easy to reach by car
Original TextTranslated by Google
Response from Property: Thank you for staying with us. I am very grateful to receive your compliments. We apologize for any inconvenience related to the air conditioning. We will use this as a reference for future improvements. Also, thank you for pointing out that there is no supermarket nearby. We will do our best to provide you with useful information about the surrounding area during your next stay. Thank you for your feedback on the easy access by car. We look forward to seeing you again.
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Jun 2024
Traveling with friends
14 review
7.5/10
Posted on Jul 25, 2024
The breakfast is rich. The hot spring is well decorated and large. There is an open-air hot spring. The only room is that the floors are quite old.
Original TextTranslated by Google
Response from Property: Thank you very much for using Mercure Urabandai Resort & Spa.
Thank you for your assessment.
If you get a chance, we look forward to seeing you again.
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds
Stayed in Apr 2024
Family
1 review
7.0/10
Posted on May 8, 2024
I booked on my smartphone and paid in advance with my card, but the room was not available. They showed me the reservation confirmation screen and seemed to have hurriedly prepared the room. I will not use Trip.com to book next time.
Original TextTranslated by Google
Response from Property: Thank you for using Mercure Urabandai Resort & Spa. We sincerely apologize for the inconvenience you experienced during check-in. We will continue to listen to your comments and work on improvements internally. Thank you for your valuable feedback. We will continue to strive to create an even more comfortable hotel. We hope you will visit us again if you have the opportunity. Thank you for using Mercure Urabandai Resort & Spa.
summercoolcool
Twin Room
Stayed in Mar 2023
Couple
6 review
10/10
Outstanding
Posted on Apr 16, 2023
The hotel is very close to Goshiki-numa, only a 6-minute walk away. It is good to live here if you want to go to Goshiki-numa. (There is also a bus in the hotel that goes directly to the entrance of Wushinuma. I put the bus schedule in the picture, you can see it if you need it)
The breakfast is also very rich. Because there are no restaurants around the hotel, we can only eat in the hotel. You can eat the hotel's buffet dinner, or the restaurant in the hotel. I think the restaurant in the hotel is not very expensive, it is quite cheap. We ate 2 times, basically just over 300 yuan (for 2 people).
The room is quite big. The hotel has an outdoor hot spring.
The nearest convenience store around the hotel is also a little far away. Fortunately, there is a small supermarket gift shop in the hotel, where you can buy some water or something.
The service is also good, in short, it's ok...
Original TextTranslated by Google
6/8
Guest User
Japanese Style Room
Stayed in Aug 2022
Family
1 review
8.0/10
Very Good
Posted on Sep 18, 2022
I don't like dinner at the dining hall because it's noisy, so I made a reservation for breakfast only, but the only restaurant in the hotel was "Robatayaki Izakaya".
There were other restaurants that looked good, but unfortunately they were either closed or only by reservation (I don't know how to make a reservation in advance).
I entered "Robatayaki Izakaya" and sat at the counter seat, but the atmosphere and food were perfect, and the set was good compared to Aizu local sake drinkers.
Original TextTranslated by Google
Guest User
Japanese Style Room
Stayed in Dec 2022
Family
1 review
8.5/10
Very Good
Posted on Jan 16, 2023
The room and bathroom were clean.
One thing I was worried about was the reason for corona measures
It was a style that each guest took the required number of amenity goods and yukata. Alcohol spray was installed in various places, but it is better for the hotel staff to put it in each room than many people touch it.
The food was a buffet both in the morning and at night.
There was a food section popular with children (frankfurters, hamburgers, fried chicken, etc.), so it was good for families with small children. However, I felt that it was still expensive for preschool children. Other meals included local dishes and steaks, all of which were very delicious.
Original TextTranslated by Google
lei
Japanese Style Room
Stayed in Dec 2022
Family
2 review
8.0/10
Very Good
Posted on Mar 2, 2023
It's an old hotel, but the customer service and cleanliness are fine.
The most attractive place is the hot spring with open-air bath, it was the best.