Days Inn by Wyndham Knoxville West

The rooms were mostly clean and bug free. They need a deep cleaning. They do not advertise that they require a $50 deposit, but they do. The outside of the hotel could use a good paint job and be cleaned up a bit. The people were nice. We basically only needed a place to sleep and the beds were comfy so that worked for us.

This property is not maintained and is very outdated and dirty. It is a misrepresentation according to the photos on the website. Once we arrived we were told we would have to pay a $30 cash payment to insure that we did not leave the room a mess or steal anything. This has never happened before at any hotel I've stayed at. In fact do you not put your credit card info on file for this reason. This leads me to believe that its the hotel staff that is clearly stealing.

My husband and I can't complain Clean room and cute lil coffee maker lol Going to stay another night

The card key did not work on the first room ,so I had to tell the staff to get another room that worked .

The attendant was wonderful the lot was not plowed room was run down I wouldn’t even lay on the sheets I put my blanket on top of the bed thankful we only had a couple hours to sleep

Even with the Do Not Disturb with up, I had housekeeping banging on my door more than once. I work nights, so they woke me up each time. Two days before my stay was supposed to be over, the staff came around to kick me out of my room because they screwed up the paperwork and thought I had overstayed my reservation. I did not. Outlets were falling out of the walls. The bathroom was dirty. Rust on everything metal. The hair dryer did not work. There's a loud whining noise thing off all hours of the night. The microwave was broken. The fridge door detached when I opened it, and was just hanging on one hinge. I knew it wasn't a fancy hotel, but it DEFINITELY wasn't worth what I still had to pay for it.

It was convenient to the highway. However, it needs some professional p.m.'s done and a little more attention in the cleaning departments. Front Desk was attentive and nice.

This was a last minute booking. It was terrible-it was game day so options were limited and expensive downtown-I thought if I went outside of town and booked a Days Inn it would be fine. Well this place is not fine-I didn’t even know smoking cigarettes in hotel rooms was legal. There was an ashtray by the bed and the smell was so bad my suitcase and all my clothes still smelled when I left. It’s the first time I have ever left any where without having a cup of coffee-I could not wait to get out of there. Not sure what franchise standards are but when I hear Wyndham or Days Inn my expectations are decent, no frills but at least clean. This is well below those expectations.

This facility did not match the Brand name; while not being a 5 star, I do expect Wyndham to put their name onto decent lodgings. The bathroom was filthy, from the mud floor to the hairs sticking to the shower walls. The bedcovers were torn or had burn holes. The condition of the carpet throughout the room demonstrated a complete lack of a vacuum cleaner- maybe ever. The console for the fridge & microwave was disgusting. Contrary to the Wyndham website listing the property as "free breakfast" and their posted "breakfast room" sign, the was no breakfast. Instead, I found a bowl with a few tired apples, and a dish with a handful of soft granola chews. I used a tissue to lift the dirty trash lid in the Breakfast Room that was filled with bathroom trash . Oh yes, I also was charged $10 plus tax so that my 9 1/2 mini daschund could stay in this palace. Given the multitude of other hotels at this same exit,any of the others could be a better/cleaner choice.