Disappointed. Stayed in a few mitsis across Greece. Some hotels in Turkey. One random 2 star in kremasti. They're our points of comparison. First, check in took a long time. No rush from the staff. My 4 year old and baby were tired from the journey. It was frustrating. Reception staff mixed. Some are lovely, some are rude/intrusive. It isn't that family friendly. Top of a hill and lots of steps, crap if you have a pram. Kids pool tiny. Nothing to do inside. Outdoor Pool only, no indoor pool available. Food is OK. Lacks choice. Nearly every baby seat / high chair is broken. I kept searching for them. Staff slow to offer you a drink. Plates at the buffet often wet or not clean. We have a swim up room (they upgraded us, as so slow to checkin). Balcony gate didn't lock so not kid friendly and it is dangerous. Pool deep and FREEZING. rusty nails left on pool side. Our balcony shutters didn't close properly. No curtains in our family room on the dividing wall, so if I took the baby home earlier, we were woken by the lights coming on in the main bedroom. Blood stains on the sofa in our room. See photos. No baby food on buffet. Perhaps my expectation too high there, but it's marketed as a family hotel. Good things include Alex and luca from kids club/disco , all creperie staff, the Albanian waiter in the restaurant, Pool waitresses and the water pressure in the bathroom. We love mitsis, but family Village needs maintenance and it isnt family friendly. Won't return.