We arrived this morning at 2am and allocated a room, on arrival in the room it was identified that our balcony contained scaffolding from unfinished building works. I called reception and indicated I would like to move, however I had to wait until the reception manager was in work at 9am In the morning we were informed that the hotel was fully booked and they had nothing to offer, I asked to upgrade the room at my own cost, I was informed this isn't possible as Jet2 do not allow this?? We were told that in a few days there might be rooms we could move to or look at, so no unpacking and living out of a suitcase until then This is most unacceptable for our holiday and very inconvenient I called Jet2 and logged a complaint regarding this at 9am, I was called back at 1800hrs saying it's been resolved by the hotel, well it hasn't and is still ongoing, no move yet Point to note this hotel is still not completed it's renovations, there is scaffolding on the side of the building past our room and ends on the roof bar The onsite restaurant as advertised are not open We upgraded to Divine Club to get access to the roof top bar as it sounded amazing, don't be fooled, there is scaffolding on the roof, empty shelves behind the bar area, berry well uses plastic cups, no free food and limited snacks, only nuts, that's it, no draught beer and the toilets are in aplastic porto loo like facilities. I feel the divine club isn't value for money and miss sold, there is a divine lounge on the ground floor that has snacks but yet again miss sold, very poor and limited. I Tried to enter the lounge this afternoon and was asked to come back later as it was occupied, so not very inclusive. The pictures of this hotel look amazing hence why we booked, but in reality it's not that great, Jet2 once again are not really bothered about it's customers and unfortunately I'm very disappointed in the choice of hotel, I would love to leave and find another hotel however I'm not getting a refund