Guest User
June 15, 2024
The hotel has a very nice and pleasant impression. With the exception of a few individuals, the staff were nice and professional. The rooms are cozy. We had a room with a private pool. Mini bar included in the price, refilled every day. The first three evenings it was very pleasant to lie down on the deckchair and rest when the child fell asleep. It was unpleasant to discover that cockroaches live under the wooden floor. I brought this fact to the attention of the reception, it was resolved by sending a lady to spray the floor. It had no effect. We spent the rest of the evenings with the sleeping baby in the room and did not go to the terrace to prevent cockroaches from entering the room. It's a shame that I paid 4,000 euros for a room and couldn't take full advantage of the outdoor comfort while the child was sleeping. I know the cockroach doesn't know it's a 5* hotel and shouldn't be there, but I would expect more effort to solve the problem. Sure, it's common in tropical countries, but for a central European, it's really annoying when a cockroach crawls on your glass. During the day the terrace was safe to relax. The drink delivery service to the private pools was really nice. We traveled with a 1.5 year old child. For children, a really nice children's playroom, playground and pool, but the playground was not available until the evening, so there are not many options to entertain a small child in the evening. With a stroller, you can choose many alternative routes and avoid stairs. Plenty of highchairs in restaurants. The food in the main restaurant was good, it's a shame that only about 20% of the dishes changed a day, otherwise it was basically the same. Sometimes a queue to the restaurant. Several à la carte restaurants can be visited. Need to book as soon as possible after arrival otherwise no table may be available. We visited the Italian and Asian restaurants and were satisfied with the food. The bars by the pools were nice, a great vitamin bar and the food in the American buffet was also good.