Guest User
October 18, 2023
This hotel is no where near your average 5 star Hotel, think more of a 3+/low 4. Decor inside the hotel is modern and has a 5 star feel, but that is about where "5 starness" stops... As a party, we booked 3 x hot tub rooms and 1 normal sea view room over a year ago, to find out on the day of arrival this October, that they had double booked our rooms, and given 2 of these to other guests. One couple in our party where told that they had instead been "upgraded" to a swim up pool room as a gesture of goodwill... the swim up pool was as cold as an ice bath, and the room had no working Aircon. When the lady on reception was approached about the faulty aircon unit, she admitted she knew it was broken, and sarcastically said "what do you want me to do? Go to my house and get you a fan?" Another couple in our party where told that they were "lucky" as the hotel overbooked their room and would have had to stay in another hotel for 1 night until they sorted the room situation out, but as a "gesture of goodwill", they could stay in a room with a hottub for 1 evening until the room they paid for was ready the next morning. I'm sorry, the hotel had a year to get the bookings correct, and to have the cheek to say that we was "lucky" is just damn right rude. They did eventually get the room they paid for the next day. Another couple, did infact get the room they paid for on arrival, only to find out the hottub room they paid for, did not actually have a working hottub... again, the receptionist admitted she knew about this and the maintenance guys were scheduled to take a look at this. Expecting this to be resolved the very next day (given it classes itself as a 5 star hotel!!) Low and behold, the tub was still broken.. we stayed for a total of 10 days and the tub was eventually resolved on day 8, so the couple got absolutely bo use out of it whatsoever... It is clear there is a total failure of plumbing throughout the hotel. Shower pressure was extremely low, so making use of the waterfall shower was a no go, and had to opt for the handheld instead. When you flush the toilet, the toilet continues to run, unless you bang the flush system very hard! And one evening, we came back from a meal to find that the tap water was running brown as we went to brush our teeth! The doors do not close properly either, and are alarmed when they are not shut properly. This leads to constant slamming of doors late at night every evening from frustrated guests. A la carte service was appalling... what they fail to tell you is that you have to pay for all drinks other than beer. This includes water, juice, house wine etc. Despite the all inclusive bar being 20 yards away from the Mediterranean restaurant situated in the grounds of the hotel, they deny you from taking drinks into the "restaurant" area. Food in the Mediterranean restaurant was mediocre, not 5 star standard, and because of the poor service here, we failed to even bother looking to use the 2nd visit we were e