The Seraya Hotel Reviews
The Seraya Hotel
Lot 36 & 38, Jalan Pantai, Kota Kinabalu, Sabah, 88000, MalaysiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
The Seraya Hotel Guest Reviews
4.4/5
Very Good
82 review
Verified reviewsLocation4.6
Amenities4.1
Service4.3
Cleanliness4.5
Filter by:
Sort by:
All Reviews(82)
Positive reviews(78)
Reviews with photos/video(22)
Awesome stay(23)
Clean and tidy(15)
Great service(15)
Convenient location(10)
Great location(9)
Negative reviews(4)
My Omar
Deluxe King Room
Stayed in May 2024
Business travelers
6 review
Very Good
Posted on May 7, 2024
Very convenient, only a few minutes walking distance away from suria shopping mall and about 15 minute to the todak food court. The hotel is in a great location, close to amenities and restaurant Room is clean. Didn't like open bathroom concept.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 14, 2024
For makeup the room, since staff has been texted for any makeingup, BUT when entered the room, there is nothing had been done, this made me quite disappointed. For sound proof part, for those who are light sleep may not suitable. The location is quite nice, walking distance to nearest shopping mall and variety of restaurants nearby.
Response from Property: Thank you for your review, we greatly appreciate the time you have take to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down.
Albnh
Deluxe Queen Room
Stayed in Jan 2024
Couples
2 review
Outstanding
Posted on Jan 21, 2024
Lovely staff and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Anonymous User
Deluxe King Room
Stayed in Jan 2024
Couples
1 review
Outstanding
Posted on Jan 24, 2024
so far semua okay but toilet dia tak bole nak kunci itu ja but overall mmg puas hati stay sini !!
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Tangsakyuens
Superior Queen Room
Stayed in Jan 2024
Solo travelers
7 review
Outstanding
Posted on Jan 12, 2024
The location is very easy to find. Nearby a lot of eateries just around the corner of the shop lot. Less than 2 min walk from the hotel is a easy laundromat if you need to do quick laundry. Easy to use. Room was clean albeit small but it was expected. Comes with usual amenities toothbrush toothpaste slippers shower gel and shampoo etc. please ask for hairdryer from the counter. For foreigners there’s tourist tax per night please take note. Not applicable for Malaysian. Public Bank is opposite the hotel, OCBC and CIMB is a short walk away, I didn’t walk over I just can see them from outside the hotel. WiFi was pretty stable.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
tanjs87
Superior Queen Room
Stayed in Nov 2023
Business travelers
5 review
Very Good
Posted on Nov 8, 2023
Superb location. Lotsa eateries and shops within walking distance. U can even roll to anywhere!
Only gripe is the small room.
Response from Property: Dear Tanjs87, Greetings from The Seraya Hotel. Thank you so much for the great review! We work hard to give the best experience to all our guests and we are happy to see that reflect on your last visit. We truly appreciate your kind words and please do come visit again. Sincerely, The Seraya Hotel.
Wesley_Chan
Superior King Room
Stayed in Apr 2024
Business travelers
5 review
Outstanding
Posted on May 1, 2024
Strategic location nearby to Gaya Street, nice hotel staff, allow me to check in early upon arrival.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Soffri
Superior Queen Room
Stayed in Jun 2024
Booked for others
3 review
Amazing
Posted on Jun 8, 2024
Get a very small room. However the room is clean and staffs are friendly
Response from Property: Thank you for sharing your experience and excellent rating with us. We were sorry for inconvenience moment during your stay. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
XAVIER UNKNOWN
Superior Queen Room
Stayed in Dec 2023
Other
126 review
Posted on Dec 18, 2023
WORST RECEPTION SERVICES EVER!!!!!
Response from Property: Thank you for your review following your recent stay. We note from your review that there were aspects of your stay that were less than satisfactory, and we wish to offer our apologies. Your valuable feedback has been shared with the Management team as this is a vital way of reviewing the level of service and facilities we provide to our guests so that we can make improvements.We do appreciate the time and effort that you have taken to communicate this information to us. Once again, we are truly sorry that we fell short of your expectations on this occasion, and we do hope that this will not deter you from staying with us again in the future.Thank you.Best regards,The Seraya Hotel.
Jonathan
Superior Queen Room
Stayed in May 2024
Solo travelers
2 review
Outstanding
Posted on May 5, 2024
Near to Gaya market, suria sabah. Clean and basic room, very good rain shower.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Behind You
Superior Queen Room
Stayed in Feb 2024
Couples
1 review
Amazing
Posted on Feb 17, 2024
Service is really good and friendly, the front-desk is 7/24 therefore still can be check-in during midnight. Location is good just you need to scratch parking coupons if you are having a vehicle there.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Guest User
Superior Queen Room
Stayed in Jan 2024
Couples
2 review
Posted on Jan 24, 2024
the room a big different based on the photo, look like small a little bit to stay. overall, the cleanliness is so so.
Response from Property: Thank you for your review, we greatly appreciate the time you have take to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down.
Alex Yeck
Superior Queen Room
Stayed in Jan 2024
Business travelers
9 review
Very Good
Posted on Feb 25, 2024
Room was quite small, but it was good value due to its central location. Hotel needs some sprucing up as the amenities were quite dated
Response from Property: Thank you for your review, we greatly appreciate the time you have take to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down.
LEE TUN
Deluxe Queen Room
Stayed in Jan 2024
Solo travelers
12 review
Posted on Jan 24, 2024
not bad quite small the only thing i do not like is the window curtain can not open and can not see the sunlight
Response from Property: Thank you for your review, we greatly appreciate the time you have take to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down.
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
1 review
Great
Posted on Apr 19, 2024
Location is great surrounded by cafes, laundry, night market on weekends.
Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)
Trending Searches
Recommended for you
Hotel Scott House ReviewsReal Inn Mexicali Reviews普陀山·樸願山舍 ReviewsStar Tour Apartment Hotel (Zhaoqing Agile Plaza Store) ReviewsGarden Court Suites and Apartments ReviewsJockey Resort Suites Center Strip ReviewsSomadevi Residence ReviewsThe St. Regis Hotel ReviewsTianhai Yueju Hotel (Jiujiang Railway Station Pedestrian Street Store) ReviewsDaegu Dongseong-ro Beautique Hotel EOS ReviewsThe Emerald Cove Koh Chang ReviewsZazz Urban Ho Chi Minh ReviewsHilton Garden Inn Montgomery East ReviewsSamaya Hotel Deira ReviewsLuxus Grand Hotel ReviewsThe Pilot Inn ReviewsMarkakis Studios Fira Town ReviewsYuyao Hotel ReviewsMy Brighton ReviewsRedDoorz Near Bukit Darmo Golf ReviewsShenzhen Guangming Ranz International HotelGelle Freres Garden HotelLexis Hibiscus Port DicksonB&B Hotel PisaServiced Apartment @ Vivacity MegamallCaterina GoodnightTenwood Hotel (Beijing Road Pedestrian Street)Knight HotelIntercity Shanghai Hongqiao AirportJianghai Country Garden Phoenix Hotel