Aonang Orchid Resort

We booked for 3 days, stayed on the 2nd floor in a room overlooking the pool. The hotel is near the main road, really a few steps from the beach, pier, etc. The room is spacious, the balcony is large. The bed linen is excellent, the mattress 👍🏻 We slept well, it was quite quiet. Breakfast is very good, there is enough of everything, there are enough places - we didn’t see any queues))) The pool is large and of sufficient depth. The service at the reception is friendly and polite; check-in is not possible before 2 p.m., strictly from 2 p.m., but it is possible to leave things under supervision. Taxi when ordered at the reception to the airport - 600 baht per minibus.

The hotel was great. We had a room with pool access and it was fantastic. The breakfast was delicious. We'll be back

I entered the exact date of stay through the Google Maps app, but In the process of linking to the Trip.com app, the date was changed to the same day. The reservation was made incorrectly. I called the hotel right away, but the call didn't work. I called Trip.com's call center and explained the situation. I was told not to worry as it would be canceled and refunded. But after a few hours The answer I received by email was that the hotel refused the refund. I called the hotel early the next day, but couldn't connect. So I went to the hotel. When I visited the hotel in person and explained the situation, the hotel staff looked annoyed and distraught and said they were unable to handle the work as no staff worked yesterday. I said no. I explained it again and requested processing, but they did not process it promptly and told me to come tomorrow because the person in charge was not working yesterday. I went to the hotel the next day and the person in charge was there yesterday, but they took care of it. It was an expression I didn’t want. Request a change through the Trip.com call center. After repeating this several times, they said it would be resolved if the hotel took care of it. After receiving a confirmation from the hotel, I called the call center again and they took care of it. However, the hotel responded to Trip.com. They said they would process it after receiving notification of the change date via email. Due to this problem, I called Trip.com 5 times from overseas and visited the hotel 3 times. I'm really annoyed and angry, but if it's a mistake, I'll make it right. I had to deal with wasting time. As a result of persistent efforts, I made money. I paid and went into the hotel, but was assigned the most backward room. Still, should I say thank you for letting me sleep!! Rather than losing money on lodging Anyway, I slept well so I said thank you and left. What I felt-- There is no customer service mindset at all...even if it is a customer mistake. I think it would be a good idea to handle it so that it is not inconvenient. I never want to travel to Krabi again, I will never stay in this hotel again. I didn't want to come. Other people would have given up, but I didn't give up until the end, but I felt like my trip was ruined and my energy was so exhausted. I was stressed