Hotels near Sklep Zoologiczny Altum, Krakow

Overall this hotel is excellent! The staff are friendly and very customer focused. The concierge service is equally excellent and I want acknowledge Johnny. He defines what it means to be a concierge. Everything from restaurant suggestions to handling airport transfers was top notch. Over the course of a week, he never gave us a bad recommendation. He also setup tours for us to take as well! The room (privilege with a full bed) was equally as large as rooms in the US, which was unexpected for Europe. The beds are comfortable and the bathroom/shower was equally large and comfortable. A couple of small dings where noticed in the cabinet finishes but that was the only sign of wear and tear in the room. This was our first time in Krakow and the hotel made it a perfect stay! Centrally located in the heart of the city, it is only a 5 minute walk to the Main Square and dining/ attractions. It is also across the street from a mall if you need any last minute purchases. If you are traveling to Poland this hotel is a must!.

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

I like The location, just 15 minutes to the old town, and close to local market. Rooms are clean and new, with simple kitchen makes long stay easier, staff are very friendly, the building is next to student living building from the same operator, and it is very quiet. There is also a big private yard, you will love it in a good weather.

Excellent hotel, the room was beautiful and very clean, I particularly liked the lighting, not too bright and added something extra to the ‘jazzy’ atmosphere. The spa in the basement is amazing, had the entire spa all for myself for hours. Breakfast was good, staff was very friendly and the location of the hotel is ideal for discovering the beautiful city of Krakow ! Will be back for sure !

Das Hotel The Crown Handwritten Collection in Krakau hat mich durch seine exzellente Lage, nur 10 Gehminuten von der Altstadt entfernt, beeindruckt. Es ist ein wundervolles Boutique-Hotel, das Charme und Eleganz ausstrahlt. Das Frühstück war eine wahre Meisterleistung, eine gelungene Mischung aus einer Etagere, einem Buffet und einem erstklassigen à la carte Service. Diese kulinarische Vielfalt machte den Morgen zu einem besonderen Erlebnis. Ein rundum gelungener Aufenthalt in einer bezaubernden Umgebung.

Very good, the room is large, the surrounding attractions are all within walking distance. The wifi is unstable, good times are good, but there are also poor signals, the hotel's burger is delicious, the order service is very good. Overall satisfaction

Wawel Castle is next to the hotel (about a 6-minute walk) and the old town is behind the hotel (about a 15-minute walk to the Church of the Assumption of the Virgin Mary). I recommend the Sheraton Hotel, which is spacious and has a view of the river rather than the old town center, and is suitable for river walks. There are group tourists. Friendly staff, breakfast was good too Only the bathroom needs some repairs.

On plus: nice and helpful service, delicious diverse breakfasts, fitness zone and a chamber but not crowded pool, nice leap after evening walks, saunas and jacuzzi wonderful. The hotel is about 2.4 km walk away from the market, on beautiful days a great option for a little traffic, for people who don't like walking will of course be a delicate problem. Hotel parking and if someone does not want to use the parking space around the city parking

Very good location hotel, next to the castle, you can walk to the old town, there is a bus station next to the hotel, 252 direct to the airport, 4.6 zloty about 30 minutes drive, 30 minutes walk to the central station. The rooms are large and the beds are very large and very clean. You have to bring your own kettle, slippers, toothbrushes, etc. Most hotels in Europe do not provide them. The service is good overall, but the locals in Krakow are relatively indifferent and psychologically prepared. The hotel is highly recommended. I will choose it again if I have a chance.

I arrived at the hotel around 10:00 pm after a long journey - I was greeted with information that the system was down and it was not possible to check me into the room I booked and that I had to wait in the bar area. Fortunately, the complications did not last long, otherwise it would be reasonable to offer at least a glass of water while waiting for the problem to be solved. However, this is a detail compared to the point: in the room I had no way to turn off the fan, which was so loud that I couldn't sleep. I reported the problem at the reception the next day and asked to turn off the fan - I received information that at the moment there is no such possibility, because the person responsible and able to do it is currently not at work. As a solution, I was offered earplugs, which are very uncomfortable for me to sleep in, but as they say ”better than nothing”. I was hoping for a shade of relaxation during my two-day stay, and as a result I left the hotel with a headache. Two nights of sleep deprivation, annoying ”humming” of the fan in the room and the inability to open the window = drama.