hasmiky2021
October 10, 2021
If you don't have a Slavic appearance, never enter this hotel. Me and my friend stayed for two nights here and it was a big stress for us.
The manager Alexander "welcomed" us shouting that he would not check us in because we didn’t have immigration cards. We tried to explain him the lows of Russian Federation, according to which citizens of Armenia didn't need a card for a stay up to 15 days. And that we were tourists, had a ticket as a proof that we were leaving in a few days. Alexander had no wish to check that info, instead he shouted at us telling that we would sleep in the street in case we didn't get the card immediately. Just for the record, we were women of 30 years old, well dressed, polite, and got that attitude. After spending 5 hours outside driving with taxis from one immigration center to another we finally found a worker of immigration center who was eager to call the hotel and explain them once again the laws of Russian Federation. When coming back, we got no apology. Only after calling the reservation company and making a complain, the hotel staff tried to apologize with a request not to leave bad reviews about them.
COMMENTS ABOUT THE ROOM 1. Cold 2. The shower hanger was broken, was very hard to have shower. 3. Food was tasteless, muesli seemed to be out of date, had bad taste. If you are looking for a stress, cold, fear or stomach issues choose this hotel, they will arrange.