V Residences 3, Sunway Velocity Homestay by BIRDY STAY

V Residences 3, Sunway Velocity Homestay by BIRDY STAY Reviews

V Residences 3, Sunway Velocity Homestay by BIRDY STAY

Lingkaran SV 1, Kuala Lumpur, MalaysiaView Hotel Details
V Residences 3, Sunway Velocity Homestay by BIRDY STAY
V Residences 3, Sunway Velocity Homestay by BIRDY STAYV Residences 3, Sunway Velocity Homestay by BIRDY STAYV Residences 3, Sunway Velocity Homestay by BIRDY STAY
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V Residences 3, Sunway Velocity Homestay by BIRDY STAY Guest Reviews

3.7/5
15 review
Verified reviews
Location4.2
Amenities3.5
Service3.7
Cleanliness3.5
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All Reviews(15)
Positive reviews(12)
Reviews with photos/video(4)
Negative reviews(3)
Anonymous User
2+1 Bedroom Apartment for 8 PAX
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Feb 29, 2024
Enjoy our stay in this Residence. Hope the Management can provide microwave oven so that we can reheat leftover or take away foods.
Response from Property: "Dear guest,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. e take all feedback seriously, and we appreciate your honest feedback. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
May
2+1 Bedroom Apartment for 8 PAX
Stayed in Feb 2024
Business travelers
9 review
1.2/5
Posted on Feb 20, 2024
Regrettably, I must express my dissatisfaction with the hygiene standards at this establishment. For those who prioritize cleanliness and hygiene, I think it’s better to opt for other accommodation. Upon arrival, it became evident that the blankets were stained and adorned with tiny black dots, raising concerns about their cleanliness and maintenance. Several members of my family experienced itchiness during their sleep, which further highlighted the subpar conditions of the bedding. Furthermore, the overall environment of the property was poorly maintained, contributing to a sense of discomfort and unease throughout our stay. While the pricing may be considered fair, I believe that individuals seeking a comfortable and hygienic place to rest can find better alternatives slightly outside the vicinity of Subway Velocity Mall. Proximity to this mall, while convenient for some, is not a compelling factor when considering the cleanliness and comfort of the accommodation. In conclusion, I hope this feedback serves as constructive criticism to improve the quality of service and hygiene standards at this establishment.
6/7
Response from Property: "Hi dear guest, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you experienced during your stay with us. We have addressed this straight away with our staff and escalated it to the management for immediate action to ensure that this incident is not repeated again. At present, we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Your feedback and suggestions are always welcome. Hoping to welcome you again in the future!"
Salmin Husin
2+1 Bedroom Apartment for 8 PAX
Stayed in Dec 2023
Family
32 review
4.2/5
Very Good
Posted on Jan 2, 2024
Condo connected to Sunway Velocity Mall. Stay at level 11th. Mall roof and urban view. Easy check in, spacious and clean. 3 room apartment, smallest room for two but without aircond unit. Late check out after 12 pm will be fine RM 50 😅
Response from Property: "Dear Salmin,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Yes we've stated that there is a surcharge for late checkout. We hope your next stay and just around the corner."
Chris
2+1 Bedroom Apartment for 8 PAX
Stayed in Feb 2024
Family
1 review
3.7/5
Posted on Feb 14, 2024
Overall was okay, but need to pay deposit via another platform and such deposit will need to be held by the owner for 7 days after check out. By all means, this is a serious issue of the reliability and safety of the transaction for us which Trip.com needs to be of concern. Which party is going to be liable of?
Response from Property: "Dear guest, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced and we will improve on it. For the deposit we will refund after guest checkout within 7 days as this apartment do not have reservation counter like hotel, we need to do bank transfer to accept the deposit, we will do the refund after the inspection and following with some time taken for bank transaction , the deposit will be refund within 7 days no worries. Thank you again for your feedback and for choosing Birdy Stay. "
Travis22
2+1 Bedroom Apartment for 8 PAX
Stayed in Nov 2023
Family
10 review
4.5/5
Great
Posted on Nov 30, 2023
Easy to find location and it’s right beside Velocity 3 mall. Self Check in and out was easy but for those who hope for early check in, it’s impossible if the unit was booked the nite before. Aircon and water heaters all working very well. The only problems we had were 1) ants in the unit, and we found a few ants on the bed that’s on the floor in one of the rooms, 2) only 1 main door key was given for our group of 6, hence quite inconvenient. Other than that, it was a pleasant stay.
Response from Property: "Dear Travis, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced and we will improve on it. Thank you again for your feedback and for choosing Birdy Stay. "
DCSC
2+1 Bedroom Apartment for 8 PAX
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 16, 2024
House maintenance not so good … the rest is ok
Response from Property: Dear guest, We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. e take all feedback seriously, and we appreciate your honest feedback. If you’re traveling to our area again soon, don’t hesitate to contact us for booking. We will take note on house maintenance and improve on it.
Chong Ho
2+1 Bedroom Apartment for 8 PAX
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 26, 2024
Good location, cleaness, comfortable
Response from Property: "Dear Chong Ho,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
Ong
2+1 Bedroom Apartment for 8 PAX
Stayed in May 2024
Friends
1 review
3.5/5
Posted on May 30, 2024
The induction cooker is not needed.
Anonymous User
2+1 Bedroom Apartment for 8 PAX
Stayed in Nov 2023
Family
4 review
3.0/5
Posted on Dec 4, 2023
Overall the location is good but the cleanliness need to be improved.
Response from Property: Dear guest, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced and we will improve on it. Thank you again for your feedback and for choosing Birdy Stay. "
RocheBrignas
3-Bedroom Apartment for 10 PAX
Stayed in May 2024
Family
10 review
4.0/5
Very Good
Posted on May 21, 2024
Good place and worth the pay
Response from Property: "Dear RocheBrignas,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
Guest User
3-Bedroom Apartment for 10 PAX
Stayed in Mar 2024
Friends
2 review
2.0/5
Posted on Mar 23, 2024
The water power is not enough, the air-conditioning is not cool enough, one of the rooms has no air-conditioning, the cooking stove is broken, there is no pot, and there is no microwave. I will never go to this hotel again.
Original TextTranslated by Google
Response from Property: "Hi dear guest, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you experienced during your stay with us. We have addressed this straight away with our staff and escalated it to the management for immediate action to ensure that this incident is not repeated again. At present, we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Your feedback and suggestions are always welcome. Hoping to welcome you again in the future!"
Thim Yen
2+1 Bedroom Apartment for 8 PAX
Stayed in Jan 2024
Family
8 review
4.0/5
Very Good
Posted on Jan 20, 2024
The environment and geography are good
Original TextTranslated by Google
Response from Property: "Dear Thim, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Yes we've stated that there is a surcharge for late checkout. We hope your next stay and just around the corner."
Vonn
3-Bedroom Apartment for 10 PAX
Stayed in Dec 2023
Family
1 review
1.2/5
Posted on Dec 23, 2023
Not satisfying as I wait for more than 2 hour no more respond to me , I cannot check in to my room .
Response from Property: Dear guest, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations, we believed that there is a certain level of misunderstanding as guest contacted us at 7pm, our staff wasn't manage to pick up the call as it is after working hour so the respond rate will be slower by 30 mins, guest then contacted our another number and we had send them the check in details at 720pm , we have explained to the guest that due to privacy policy of the platform , we do not have guest contact and only guest can contact us, and it is out of our working hour , thus we will reply slower.Thank you again for your feedback and for choosing Birdy Stay.