Silka Maytower Kuala Lumpur Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our spacious rooms and found Silka Maytower Kuala Lumpur suitable for both family stays and business travel.We truly appreciate your suggestion regarding additional guest parking availability and a fixed parking rate. Your feedback has been shared with our team for consideration as we continuously work to improve our facilities and services.We look forward to welcoming you back for another pleasant stay with us.Warm regards,Silka Maytower Kuala Lumpur

Response from Property: Dear Valued Guest,Thank you for sharing your positive feedback and for choosing Silka Maytower Kuala Lumpur for your relatives’ stay.We are delighted to know that your relatives had a pleasant experience with us and that you found our hotel to offer good value for money. Your kind words and support are greatly appreciated and motivate our team to continue providing comfortable accommodation and quality service.We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Warm regards,Management TeamSilka Maytower Kuala Lumpur

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Silka Maytower Kuala Lumpur.We are pleased to know that you enjoyed the spaciousness of our Deluxe Room and that the air-conditioning provided a comfortable and cool environment during your stay.We also appreciate your honest comments regarding the age of our hotel and breakfast offerings. Your feedback is valuable to us and has been shared with the relevant teams as we continue to improve our facilities and enhance our guests' dining experience.Thank you once again for your review. We look forward to welcoming you back and providing you with a more enjoyable stay in the future.Warm regards,Management TeamSilka Maytower Kuala Lumpur

Response from Property: Dear Valued Guest, Thank you for your excellent review and full marks for our facilities, cleanliness, environment and services. We are very happy to know that you enjoyed your stay with us. We apologize for the air conditioning problem that occurred in your original room, but we are pleased that our team was able to respond quickly and change you to a new room to ensure your comfort throughout your stay. We are also pleased to know that you are satisfied with the comfort of the new room and the strategic location of our hotel. Your words of appreciation for the service of our staff are very meaningful and motivate us to continue to provide the best service to every guest. Thank you again for choosing Silka Maytower Hotel Kuala Lumpur. We hope to welcome you back in the future for another more pleasant stay experience. Best regards, Management of Silka Maytower Hotel Kuala Lumpur

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Silka Maytower Kuala Lumpur. We are pleased to know that the facilities in the room met your expectations and that you enjoyed the breakfast provided. We greatly appreciate your compliments on our food and will share this appreciation with the kitchen team. At the same time, we apologize for the inconvenience caused by the unpleasant odor on the carpet in your room. We have forwarded this matter to the Housekeeping team for immediate inspection and improvement. We are also sorry that your experience at the swimming pool area was not very satisfactory. We have taken note of the presence of birds, bird droppings around the pool, and bird feathers found in the adult pool. Guest cleanliness and comfort are always our top priorities, and this issue has been reported to the relevant team for closer monitoring and action. Thank you again for your feedback. Your views are very valuable in helping us improve the quality of our services. We look forward to welcoming you and your family again in the future for a better stay experience. Best regards, Management, Silka Maytower Kuala Lumpur

Response from Property: Dear Guest,Thank you for your kind feedback.We are delighted to hear that you enjoyed your stay and appreciated our convenient location near Masjid Jamek LRT, as well as the parking arrangement, swimming pool, and breakfast selection. Your positive comments are truly appreciated by our team.We look forward to welcoming you again for another pleasant stay in the future.Kind regards,Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Silka Maytower Kuala Lumpur.We are delighted to know that you had a good stay with us and enjoyed our convenient location, which allowed you to easily explore the city and nearby attractions on foot.Your positive feedback is greatly appreciated and serves as encouragement for our team to continue providing a comfortable and convenient experience for our guests.We look forward to welcoming you back for another enjoyable stay in Kuala Lumpur.Warm regards,Management TeamSilka Maytower Kuala Lumpur

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your stay in Room 2426.We are delighted to hear that you found the room clean, spacious, and well-equipped, and that you were comfortable with the king-size bed and the amenities provided. Your kind comments are truly appreciated by our team.However, we are sorry to learn about the inconvenience caused by the swimming pool closure without prior notification, as well as your disappointment with the breakfast variety. Please accept our sincere apologies for these shortcomings. Your feedback has been shared with the relevant departments for review and improvement, particularly in terms of guest communication and menu variety.We truly appreciate your balanced feedback, as it helps us identify both our strengths and areas for improvement. We hope to have the opportunity to welcome you again for an even better experience in the future.Kind regards,Management Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to hear about your experience, particularly regarding the unavailability of the swimming pool without prior notice and the cleanliness issue you encountered. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience and disappointment caused.Your comments regarding communication, maintenance, and housekeeping have been shared with the relevant teams for immediate review and corrective action. We understand how important clear information and a clean environment are for a comfortable stay.We truly appreciate your feedback as it helps us identify areas that need urgent improvement. We hope to have the opportunity to serve you better in the future.Kind regards,Management Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are glad to hear that you found our location convenient, within walking distance to Dataran Merdeka and SOGO, and that you felt the facilities were suitable for a budget-friendly stay.However, we are very sorry to learn about the issues you experienced during your visit, including the temporary closure of the swimming pool for maintenance and the cleanliness concern in your room. Please accept our sincere apologies for any discomfort caused. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement.We also take note of your feedback regarding the air-conditioning and will review this to ensure better guest comfort.Thank you again for your honest feedback. We hope to have the opportunity to provide you with a better experience in the future.Kind regards,Management Team

Response from Property: Dear Guest,Thank you for taking the time to share such a detailed and thoughtful review.We are delighted to hear that you enjoyed our strategic location, especially the convenience of being near Jalan TAR, Jakel Mall, ST Rosyam Mart, SOGO, and Masjid India. It is also wonderful to know that you found the Family Room spacious and suitable for your stay with your family, and that you appreciated the in-room amenities and available facilities such as the gym, café, and swimming pool.We also appreciate your comments regarding the parking arrangement and payment options, as well as your honest observation about the building’s age alongside the value and quality of the room and facilities provided.Your positive feedback is truly encouraging for our team, and we are glad you felt your stay was worth the value. We look forward to welcoming you and your family again for another pleasant stay in the future.Kind regards,Management Team