The lady that answered this customer care line today, 7th of March 2023; +254712781810, at around midday, is extremely rude and does not understand simple instructions. She even went to the extent of blatantly lying, rudely cutting my call off and putting me on hold when asked to speak to anyone else because of poor communication. Too bad I didn't catch her name. I however, was able to get good service from this number 0712277724. I am on my way there. I hope to have a pleasant stay.