Mitsui Garden Hotel Kyoto Shinmachi Bettei

Mitsui Garden Hotel Kyoto Shinmachi Bettei Reviews

Mitsui Garden Hotel Kyoto Shinmachi Bettei

Nakagyo-ku Shinmachi dori, Rokkaku-cho 361, Kyoto City, JapanView Hotel Details
Mitsui Garden Hotel Kyoto Shinmachi Bettei
Mitsui Garden Hotel Kyoto Shinmachi BetteiMitsui Garden Hotel Kyoto Shinmachi BetteiMitsui Garden Hotel Kyoto Shinmachi Bettei
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Mitsui Garden Hotel Kyoto Shinmachi Bettei Guest Reviews

4.7/5
Amazing
304 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(304)
Positive reviews(293)
Reviews with photos/video(76)
Quiet & comfortable(33)
Relaxing hot springs(22)
Tasty food(16)
Well designed(12)
Amenities lacking(11)
Loved the view(9)
Friendly front desk staff(7)
Delicious buffet(5)
Negative reviews(11)
Guest User
Comfort Queen Room
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Location is good. My second time to stay here. I wanted to be a member the rewards, but it is only in Japanese
Response from Property: Thank you for choosing to stay with us again and for your positive feedback regarding our location. MGH Rewards Club can be registered even by overseas customers.By registering as a member, you can book hotels at a discounted rate.Please try registering again if you have a chance.We will continue to strive to provide comfortable and safe spaces and services. I look forward to seeing you again in Kyoto.front office manager
Janeantpk
Moderate Twin Room
Stayed in Nov 2023
Family
3 review
4.2/5
Very Good
Posted on Nov 23, 2023
Pros: easily accessible to many places and eateries. Cons: the room is small, the breakfast is repetitive as we were staying there for 5 days.
Response from Property: Thank you very much for choosing our hotel for your recent stay in Kyoto and for your detailed comments with a picture.We are glad to hear that you are satisfied with the location.However, we are terribly sorry about the breakfast. We will share your opinion with the restaurant and continue to make improvements and ingenuity to ensure everyone's satisfaction.Once again, thank you very much for your comments.We are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager
Revis Chung
Moderate Twin Room
Stayed in Nov 2023
Solo travelers
26 review
5.0/5
Outstanding
Posted on Nov 12, 2023
It's really good, amazing, unbelievable and makes me feel nice all day, such a wonderful hotel. Thank you so much.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Shinmachi betteiFront office manager
Chicky13
Run Of House
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The rooms are clean and we have no issues checking in the hotel even though we reached around 11pm.
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We are honored to receive your compliments on our hotel services. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager
Nanamifaso
Moderate Twin Room
Stayed in Oct 2023
Couples
3 review
4.5/5
Great
Posted on Dec 6, 2023
Hotel is gorgeous but located quite a walking distance from the train/bus station. Staff were very hospitable, tentative and helpful with directions. Theres limited washer/ dryers so it might be a challenge to get washing done.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Although we cannot immediately increase the number of washing machines, we will take this as valuable feedback.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager
Guest User
Moderate Twin Room
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Good environment and wonderful service
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future. Front Office Manager
AndyM8
Moderate Twin Room
Stayed in Sep 2023
Friends
23 review
4.2/5
Very Good
Posted on Sep 27, 2023
+ good location, nice style, clean and tide place - wanted extra money for earlier check in per 30min, no window to open in the room
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.Since our hotel is located in residential area, the windows in some types of room cannot be opened for our guests’ and neighbors’ security. Although the window is frosted, these rooms can still get gentle light when you open the window shade. We would suggest staying in the room with openable window such as Deluxe Twin or Superior Twin for your next stay with us so that you could enjoy traditional street scenery from the room.Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.Mitsui Garden Hotel Kyoto Shinmachi betteiFront office manager
Guest User
Moderate Twin Room
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 27, 2024
The hotel staff are very helpful
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Shinmachi Bettei. We strive to provide exceptional service to our guests, and knowing that our efforts have been appreciated is truly rewarding. Your feedback motivates us to continue delivering the highest level of service. We look forward to welcoming you back to Mitsui Garden Hotel Kyoto Shinmachi Bettei soon. Front Office Manager
SupplyJob
Superior Triple Room
Stayed in Jul 2023
Solo travelers
5 review
3.7/5
Posted on Jul 29, 2023
Pretty normal for the price it cost, the range of facilities were pretty normal, others quite good
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. Again, we value your assessment which will assist us improving the need of our guests. We look forward to welcoming you again in the near future.Front Office Manager
Everyday is a good day!
Run Of House
Stayed in Jun 2023
Family
8 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Our three nights stay was very pleasant. Room is comfortable size and close to stations and busy street. Yet still in a quiet neighborhood. Staff is very friendly. Feel very welcomed.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are pleased to hear that you were satisfied with our staff service and hotel facilities. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. All the staff will continue to strive to improve our services so that we can continue to be a hotel that satisfies all of our customers.We are looking forward to welcoming you back again on your future trip to Kyoto.Front Office Manager
Silo
Comfort Queen Room
Stayed in Jan 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 16, 2023
Very good. Clean, neat and tidy. Location is also convenient
Response from Property: Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We are very honored to receive such high praise for our hotel facilities and services. All of our staff will work hard to improve our services so that we can provide you with a pleasant stay in the future. We look forward to serving you again.Front Office Manager
Guest User
Deluxe Twin Room
Stayed in Aug 2023
Family
28 review
5.0/5
Outstanding
Posted on Aug 9, 2023
Best hotel ever!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are delighted that you enjoyed staying with us.We will continue to strive to further improve our service. We are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager
Guest User
Moderate Twin Room
Stayed in Jun 2024
Family
5 review
3.6/5
Posted on Jun 19, 2024
The hotel is not very obvious, it is a very ordinary low-rise building. They overcharged me when I checked in. I contacted Ctrip to solve the problem later. I asked for water in the middle of the night but it was not delivered to the room. I went to the front desk to get it myself. The hot spring pool is also very small. It is an artificial hot spring pool. I didn't feel good all day. The food was served very slowly. I could order 3 breakfast sets on the first day, but only 1 on the second day. It was inexplicable. I wanted to add an orange and grilled sausage separately, but it was not allowed.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel. However, we deeply apologize for the discomfort you experienced with our staff's service. We wanted to be a "memorable hotel" for everyone who uses our hotel every day, and we have striven to improve our service levels, but we regret that there are still areas where we fall short. We would like to know the details of your breakfast in particular, so if you don't mind, could you please contact througe inquiry form on our offical website.We apologize for the inconvenience, but we would appreciate it if you could contact us. Thank you.Front Office Manager
Superior Twin Room(27 square meters)
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 26, 2024
The service from check in to check out was very considerate. The hotel's breakfast is delicious and can be optional. It's a pity that I didn't have the chance to experience the Japanese bath. A hotel worth booking!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei. We are very happy to hear that the staff was courteous and that you were satisfied with the breakfast.Next time, please try using the hotel's public bath.And we hope to see you again soon.front office manager
Lingxu
Moderate Twin Room
Stayed in Apr 2024
Friends
3 review
5.0/5
Outstanding
Posted on May 1, 2024
Very nice hotel, with a hot spring on the first floor, and the privacy partition between guests and the lobby is also very well handled. I will choose this hotel again when I come to Kyoto next time
Original TextTranslated by Google
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent trip to Kyoto and for sharing your wonderful photos with us.We are delighted to hear that you enjoyed your stay at our hotel. We take great pride in providing a relaxing environment, including the onsen on the first floor. We are pleased that you appreciated the privacy measures we have in place. Should you choose to visit Kyoto again, we look forward to welcoming you back to our hotel.Front Office Manager