Hilton Garden Inn Kyoto Shijo Karasuma

Hilton Garden Inn Kyoto Shijo Karasuma Reviews

Hilton Garden Inn Kyoto Shijo Karasuma

397 Gojo Karasuma Cho, Karasuma-dori, Kyoto, JapanView Hotel Details
Hilton Garden Inn Kyoto Shijo Karasuma
Hilton Garden Inn Kyoto Shijo KarasumaHilton Garden Inn Kyoto Shijo KarasumaHilton Garden Inn Kyoto Shijo Karasuma
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Hilton Garden Inn Kyoto Shijo Karasuma Guest Reviews

4.6/5
Great
133 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(133)
Positive reviews(131)
Reviews with photos/video(36)
Awesome rooms(34)
Easy to get around(26)
Great value for money(12)
Close to metro(10)
Convenient for shopping(10)
Quiet & comfortable(9)
Tasty food(8)
Friendly front desk staff(5)
Negative reviews(2)
CO8888
QUEEN GUEST ROOM
Stayed in Sep 2023
Business travelers
20 review
3.5/5
Posted on Sep 22, 2023
Everything is good as up to Hilton standard. The worst part is the very low water pressure. I really can’t believe & accept this. A good hotel like this spoil because of the low water pressure. It took me an hour to finish my shower. 😓😓😓
Response from Property: Thank you very much for taking the time to provide us with your valuable feedback.We apologize for the inconvenience caused by the bathing facilities during your stay.We will strengthen facility management to meet the needs of each and every guest. I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.
Anonymous User
QUEEN SUPERIOR ROOM
Stayed in Sep 2023
Family
9 review
5.0/5
Outstanding
Posted on Sep 16, 2023
Hilton garden Inn hotel is in a strategic location as shopping mall and attractions are within walkable distance
Response from Property: Thank you for staying with us and sharing your experience. We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We greatly look forward to welcoming you back again soon.
Y.Henry
QUEEN GUEST ROOM
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Nice room, nice bed, super clean. Room is big for this price. Super worth the money. From check in to check out the staff are all very friendly. Near to 2 subway lines, 3-5min walks away only. Family mart across the road and lots of great eateries around. Super accessible.
Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.We look forward to welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma.
ReginaCWY
QUEEN FAMILY ROOM
Stayed in Aug 2023
Couples
10 review
4.7/5
Amazing
Posted on Aug 29, 2023
Very new hotel and everything is so clean! Convenient location as well!
Response from Property: Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma.We only hope for your return in the not so distant future, until then please take and stay well.
AC1976
QUEEN FAMILY ROOM
Stayed in Oct 2023
Other
3 review
4.7/5
Amazing
Posted on Nov 8, 2023
Very nice and new hotel..room is spacious which is twice the size of other hotels you can find in Japan.
Response from Property: It is our greatest pleasure to know that you have enjoyed your stay.We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
Rayne Lim
TWIN FAMILY ROOM
Stayed in Feb 2024
Family
1 review
4.5/5
Great
Posted on Feb 12, 2024
Nice location and clean. Suitable for family.
Response from Property: Thank you very much for staying with us at the Hilton Hilton Garden Inn Kyoto Shijo Karasuma.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
Guest User
TWIN FAMILY ROOM
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 11, 2024
洒店整潔,front desk staff is very nice & helpful
Guest User
QUEEN SUPERIOR ROOM
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 31, 2023
Great setvices
Response from Property: We are excited to hear that you found many of the services of the hotel to your satisfaction and we are always available to assist you at any time. We greatly look forward to welcoming you back again soon.
Anonymous User
TWIN GUEST ROOM
Stayed in Apr 2024
Business travelers
79 review
4.5/5
Great
Posted on May 1, 2024
It's a very good hotel. Both the location and the attitude of the service staff are very good. The overall environment and facilities are also great. It's a hotel I will stay at again. It's very good.
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Wulimengmeng
TWIN GUEST ROOM
Stayed in Apr 2024
Friends
3 review
4.3/5
Very Good
Posted on Apr 26, 2024
I grabbed the coupons from Ctrip's 3.8 event, and the room rates are super cheap! However, because it was a coupon, the room types I exchanged were scattered! As a result, the front desk lady was almost brain-burned when I checked in! A piece of paper was filled with check-in plans! In the end, they chose the best plan for us! They also considered it for us and made some adjustments to the room types! I have to thank them! In the end, the delivery was also entirely done by the front desk lady! It was really convenient! I have to thank them! It's just that the male front desk lady seems to have a bit of poor service... ps Some of the front desk ladies at this Hilton can speak Chinese! It gives me some guarantee in terms of communication! It's still pretty good!
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Yanyan 2
TWIN GUEST ROOM
Stayed in Mar 2024
Friends
13 review
5.0/5
Outstanding
Posted on Mar 19, 2024
First of all, I would like to give full praise to the hotel’s front desk guy who can speak Chinese! The layout of the room is really great for Japan, with dry and wet separation, so it’s the first choice for those who don’t like bathtubs! If your temporary computer does not come with a three-prong adapter, you can borrow one from the hotel. However, because environmentally friendly bottled water is not available, domestic habits may not be understood. Choose this place when the Sakura Festival is in full bloom, there are a row of cherry blossom trees at the door! !
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Response from Property: Thank you for choosing to stay at Hilton Garden Inn Kyoto Shijo Karasuma, and for expressing your appreciation for the room we arranged for you and the service provided by our staff. We express our sincere gratitude for your understanding of Hilton's efforts in environmental protection. We will share your positive comments with all employees as a motivation for everyone to continuously improve their self-service quality. In the future, we will continue to work hard to become a hotel that is loved and popular among customers. All our staff sincerely look forward to your visit again.
fzyfzy
QUEEN SUPERIOR ROOM
Stayed in Mar 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Yes, it's very close to Shijo and Gojo stations. Just take the Hankyu Line from Osaka to Karasuma. It's very convenient and clean. This room size is pretty good for Japan. The decoration is also very new, highly recommended!
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Response from Property: We are honored that you were satisfied with the convenience of the hotel's location and the rooms we arranged for you, and spent a comfortable and enjoyable holiday here. In the future, we will continue to work hard to become a hotel that is loved and popular among customers. All our staff sincerely look forward to your visit again.
Guest User
QUEEN SUPERIOR ROOM
Stayed in Mar 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Mar 25, 2024
It is a long-established hotel in Japan. The transportation is very convenient, and the facilities are new and complete. The service staff is warm and thoughtful; it is a safe choice for business trips and tourism!
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Response from Property: Thank you for your trust and support of the Hilton brand. Your satisfaction is our greatest encouragement. We will continue to work hard to live up to your expectations and are always ready to be in the best condition to welcome you again.
Soap Sir
QUEEN GUEST ROOM
Stayed in Feb 2024
Couples
21 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The hotel is in a good location, close to Shijo business district, and more than 1km away from Kyoto Station. Within a 5-minute walk of the nearest subway station, there is a FamilyMart convenience store opposite, which is very convenient overall. The hotel front desk understands Chinese, check-in and check-out are smooth, and the service attitude is good. It is also very close to tourist attractions such as Kiyomizudera Temple and is suitable for travel and accommodation in Kyoto.
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6/8
Response from Property: I'm glad to know that you had a good experience staying here. Your satisfaction is our greatest affirmation. We will live up to your expectations and are always ready to be in the best condition to welcome you again.
Guest User
QUEEN SUPERIOR ROOM
Stayed in Feb 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 19, 2024
I am very satisfied with my 14-night stay. I will choose it next time. First of all, there is a Chinese receptionist at the front desk, and communication is smooth. From Kyoto Station, take the bus No. 5, get off at the A1 platform or D2, take the No. 26 bus, and swipe your card for 230 yen. Get off at Karasuma Matsubara in four stops. The road is right next to the hotel and the subway. If you need to carry your suitcases and go up the steps, the room and sanitary facilities are all very satisfactory. It's clean and hygienic. It's obsessive-compulsive and mysophobic. The style is 👍👍👍. The curtains of the three elevators are very black. The side not close to the road is very, very quiet. Then when you go out, it's right outside the hotel. The bus is very convenient to go to various attractions. There is Hedoji Temple next to it for health. You can also pray for the guardian of small animals. It is a ten-minute walk to Shijo Kawaramachi and a ten-minute walk to Higashi Honganji Temple. Kyoto Tower and Kyoto Station are a twenty-minute walk. There is a family mart next to the hotel. There are also several restaurants in 7-11 and Lawson that are good and cheap. You can take away or dine in. The hotel breakfast has Japanese and Western styles. The rice and side dishes are delicious. Butter cheese is a must-eat every day. The coffee has ordinary varieties. There are also low-caffeine ones, but there is only a single variety of desserts.
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6/9
Response from Property: Thank you for staying here for 2 weeks. We are honored to receive your trust and support. The Hilton brand has always been committed to the brand culture of "True luxury, only for you", hoping to make your every stay a home away from home experience. In order to become customers' "favorite hotel in Japan," all our employees will do their best to improve service quality in the future. We will sweep the bed and look forward to your visit again.